Operational Performance Improvement Specialist

1 month ago


Hyderabad, Telangana, India Tech Mahindra Full time

Discover a challenging career opportunity with Tech Mahindra as an Operational Performance Improvement Specialist. In this role, you will have the chance to work in a fast-paced environment and contribute to improving operational efficiency.

We are looking for a skilled Workforce Management Analyst to join our team. The ideal candidate should have strong analytical skills and be able to handle and achieve departmental requirements.

The key responsibilities of this role include:

  • Maintaining data integrity and ensuring that all operational processes are running smoothly
  • Providing real-time reporting and analysis to support business decision-making
  • Developing and implementing process improvements to increase efficiency and productivity
  • Collaborating with cross-functional teams to drive business outcomes

To succeed in this role, you should have a minimum of 1 year of experience in Real Queue Management and at least 2 years of exposure in a Call Center environment. You should also have good knowledge of MS Excel and tools based RTA experience.

A successful Workforce Management Analyst will have excellent communication skills, be able to think strategically, and have a natural ability to handle pressure.

We offer a competitive salary of $60,000 - $80,000 per annum, depending on your experience and qualifications.


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