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Strategic Process Improvement Specialist

1 month ago

Hyderabad, Telangana, India ADCI HYD 20 SEZ - H94 Full time

About the Role

The Customer Service (CS) Amazon Customer Excellence System (ACES) Program Manager supports, coordinates and facilitates structured process improvement activities aligned to our business goals. This senior leadership role fosters a culture of continuous improvement, providing thought leadership to and influencing change at all levels in the organization.

Key Responsibilities

  • Facilitates the execution of the WW ACES strategy through local management and support teams.
  • Leads and supports process improvement projects at the network level that may have a global impact.
  • Celebrates and recognizes team members' contributions to the success of the program.
  • Develops and implements process improvements that align with the organization's goals and objectives.
  • Collaborates with cross-functional teams to identify and implement process improvements.
  • Provides coaching and training to management, CS Associates, and project teams on ACES concepts and methodologies.

BASIC QUALIFICATIONS

  • 3+ years of program or project management experience
  • 3+ years of working cross functionally with tech and non-tech teams experience
  • 3+ years of defining and implementing process improvement initiatives using data and metrics experience
  • Bachelor's degree
  • Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL

PREFERRED QUALIFICATIONS

  • 3+ years of driving end to end delivery, and communicating results to senior leadership experience
  • 3+ years of driving process improvements experience
  • Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
  • Experience building processes, project management, and schedules

About ADCI HYD 20 SEZ - H94

We are a leading organization in the industry, committed to delivering exceptional customer service and driving process improvements. Our team is passionate about making a difference and is looking for a like-minded individual to join our ACES Program Manager team.