HR Process Improvement Specialist, Appeals
3 days ago
At myGwork, we strive to be Earth's Best Employer and are seeking a skilled HR Process Improvement Specialist, Appeals to join our eXperience and Technology Departures Team. This role will help deliver best-in-class service to Amazon employees and alumni throughout their Appeals journey.
This is a unique opportunity to utilize your analytical and critical-thinking skills to bring about continuous improvement on a daily basis in a fast-paced, rapidly changing HR environment.
Key Responsibilities:
- Utilize deep diving skills and Amazon policy expertise to identify required documentation for appeal cases.
- Assess documentation for accuracy and past precedent.
- Identify any process defects and recommend remediation.
BASIC QUALIFICATIONS:
We are looking for candidates with:
- 1+ years of human resources experience
- 1+ years of Microsoft Office products and applications experience
- Bachelor's degree in business, HR, or a related field, or High school or equivalent and 1+ years of case management experience
- 3+ years of contact center, customer service, human resources or equivalent experience
- Demonstrated proficiency handling customer contacts, queries and resolutions
PREFERRED QUALIFICATIONS:
- 2+ years of human resources functions experience
- Knowledge of HRIS or Applicant Tracking Systems are preferred
- Experience with Payroll Systems, HRIS
- 4+ years of contact center, customer service, human resources or equivalent experience
- Experience using Knowledge database and researching skills
- Proven ability to manage customer contacts in a fast-paced environment
- Proven ability to adjust to constantly changing workloads
- Proven ability to follow existing process with high attention to detail
- Additional languages a plus
As an HR Process Improvement Specialist, Appeals, you can expect a competitive salary of $65,000 - $85,000 per year, depending on your qualifications and experience. If you are passionate about delivering exceptional customer service and improving processes, this may be the ideal role for you.
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