HR Process Improvement Specialist, Appeals

3 days ago


Hyderabad, Telangana, India myGwork Full time

At myGwork, we strive to be Earth's Best Employer and are seeking a skilled HR Process Improvement Specialist, Appeals to join our eXperience and Technology Departures Team. This role will help deliver best-in-class service to Amazon employees and alumni throughout their Appeals journey.

This is a unique opportunity to utilize your analytical and critical-thinking skills to bring about continuous improvement on a daily basis in a fast-paced, rapidly changing HR environment.

Key Responsibilities:

  • Utilize deep diving skills and Amazon policy expertise to identify required documentation for appeal cases.
  • Assess documentation for accuracy and past precedent.
  • Identify any process defects and recommend remediation.

BASIC QUALIFICATIONS:

We are looking for candidates with:

  • 1+ years of human resources experience
  • 1+ years of Microsoft Office products and applications experience
  • Bachelor's degree in business, HR, or a related field, or High school or equivalent and 1+ years of case management experience
  • 3+ years of contact center, customer service, human resources or equivalent experience
  • Demonstrated proficiency handling customer contacts, queries and resolutions

PREFERRED QUALIFICATIONS:

  • 2+ years of human resources functions experience
  • Knowledge of HRIS or Applicant Tracking Systems are preferred
  • Experience with Payroll Systems, HRIS
  • 4+ years of contact center, customer service, human resources or equivalent experience
  • Experience using Knowledge database and researching skills
  • Proven ability to manage customer contacts in a fast-paced environment
  • Proven ability to adjust to constantly changing workloads
  • Proven ability to follow existing process with high attention to detail
  • Additional languages a plus

As an HR Process Improvement Specialist, Appeals, you can expect a competitive salary of $65,000 - $85,000 per year, depending on your qualifications and experience. If you are passionate about delivering exceptional customer service and improving processes, this may be the ideal role for you.



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