EU FBA Support Operations Leader

2 weeks ago


Hyderabad, Telangana, India ADCI HYD 13 SEZ Full time

Job Description


ADCI HYD 13 SEZ is seeking a highly skilled and experienced EU FBA Support Operations Leader to lead the growing FBA Support Ops team in Hyderabad.



Key Responsibilities

  • Lead an organization of 50-70 team members driving operations on seller coaching, escalation, and secure inbound processes.
  • Collaborate with various stakeholders teams in EU and WW to drive operational excellence, improve processes, and ensure benchmarking worldwide.
  • Develop and implement effective strategies to enhance the performance of the team and drive business growth.
  • Communicate program progress to stakeholders and maintain in-depth knowledge of the organization's goals and objectives.


Requirements

  • 8-10 years of professional experience, including 4+ years in people management or leading large teams.
  • Strong experience in operations and program management or exposure to sellers/vendors/customer support setups.
  • Ability to think strategically and creatively while executing operationally with high attention to detail and operational excellence.
  • Excellent verbal and written communication in English.
  • Strong ability to influence and drive alignment among a diverse set of stakeholders and teams globally.


Bonus: Experience in virtual research, analyzing data, seller communication, and a strong customer focus is a plus.




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