Operational Specialist II, FBA Performance Optimization

2 weeks ago


Hyderabad, Telangana, India ADCI HYD 13 SEZ Full time

Role Overview

The Operational Specialist II, FBA Performance Optimization, is responsible for managing multiple entry-level managers and their respective teams (15-20 Investigators per team). This role consists of multiple teams of Investigation specialists (~75-80 headcount) who investigate seller inventory on Amazon platforms for reported misses units and take appropriate actions at a shipment level based on processes, tools, and high-judgment decisions.

Key Responsibilities

  • Track performance standards and identify opportunities for process improvement.
  • Lead collaboration among Operations & Support Teams.
  • Drive results in a production environment, meeting operational metrics of quality, productivity, and service levels.
  • Manage stakeholders, lead teams, and interact with multiple stakeholders within India and globally.

Requirements

  • 5+ years of team management experience.
  • 8+ years of operational and/or retail management experience.
  • Experience as a manager of managers.
  • 4+ years of operations, risk, fraud investigations industry experience.
  • Experience using data to influence business decisions.

Preferred Qualifications

  • Experience using data and metrics to determine and drive improvements.
  • Solid foundation in service-oriented technologies.


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