Support Operations Specialist
3 weeks ago
About the Role
Amazon is seeking highly motivated professionals to join its Fulfillment by Amazon (FBA) Support Operations team in Hyderabad. As a key member of this team, you will play a crucial role in supporting sellers with financial-related questions and ensuring they are addressed in accordance with policy.
Key Responsibilities
- Assist with deep dive and root cause resolution for FBA merchant and seller reimbursement requests.
- Evaluate research requests from FBA sellers for lost and damaged inventory in a contact center environment.
- Achieve weekly productivity and quality targets.
About the Team
Our mission is to mitigate business risk while driving an excellent customer experience. We are open to hiring candidates to work out of one of the following locations: Hyderabad, TS, IND.
Basic Qualifications
- Bachelor's Degree
- Experience with Microsoft Office, including Outlook, Word, and Excel
- Exceptional analytical, logical, and data gathering skills
- Excellent communication and comprehension skills
- Excellent problem-solving skills
Preferred Qualifications
- Experience in a production environment and proven track record of achieving productivity and quality targets.
- Previous experience in a contact center environment.
- Experience in problem-solving, including the ability to recognize non-obvious patterns.
- Ability to maintain high levels of confidentiality and data security standards.
- A strong attention to detail and the ability to work independently in a fast-paced and rapidly changing environment.
- A bias for action and an ability to deal with ambiguity. Can work effectively and drive change in loosely defined situations.
- Clear oral and written communication skills.
- Experience with fraud or risk investigations.
- Experience in payments & banking domain.
- Demonstrated positive, results-oriented attitude.
- Excellent team player capable of learning and sharing knowledge in a team environment.
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