Senior Operations Manager

2 weeks ago


Hyderabad, Telangana, India ADCI HYD 13 SEZ Full time

We are seeking a highly experienced Manager to lead our growing FBA Support Ops team in Hyderabad. In this role, you will be responsible for supporting the growing needs of the organization and coordinating a wide range of functions.

A successful people manager must be able to work independently and lead their team to achieve required results, be comfortable with ambiguity and maintain in-depth knowledge with good balance of wider view, and be able to influence internal/external partners at all levels of the organization.

This role will particularly suit someone with very strong process improvement and operations management skills, strong people management abilities, good communication skills both written and verbal, and adequate program management capabilities.

Key responsibilities of the role include:

  1. Leading an organization of 50-70 HCs driving Operations on Seller coaching, Escalation and Secure Inbound Process;
  2. Collaborating with various stakeholders teams in EU and WW such as Fulfillment Centers Operations, Tech teams, FBA Business/Supply Chain/Sales teams to drive operational excellence, improve process and products and ensure bench-marking WW;
  3. Leading holistic communications including strategic reviews & regular updates to Central team based in Luxembourg and stakeholders both in EU and world-wide.

We are open to hiring candidates to work out of one of the following locations: Hyderabad, AP, IND | Hyderabad, IND | Hyderabad, TS, IND

BASIC QUALIFICATIONS

  • 8-10 years+ of professional experience including 4+ years in people management or leading large teams;
  • Strong experience in Operations and Program management or exposure to Sellers/Vendors/Customer Support set ups;
  • Ability to think strategically and creatively whilst also executing operationally with high attention to detail and operational excellence;
  • Demonstrated ability to interpret large amounts of data and make sound business judgements and recommendations;
  • Demonstrated an ability to thrive with partial information, manage multiple, competing priorities simultaneously, manage trade-offs and evaluate new opportunities;
  • Excellent verbal and written communication in English;
  • Strong ability to influence and drive alignment among a diverse set of stakeholders and teams globally.

PREFERRED QUALIFICATIONS

  • The ideal candidate will have experience in virtual research, analyzing data, seller communication and a strong customer focus.
  • Any exposure Amazon Fulfillment Operations.


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