Senior Operations Manager

2 days ago


Hyderabad, Telangana, India ADCI HYD 13 SEZ Full time

About the Role

The Senior Operations Manager will be responsible for managing multiple entry-level managers and their respective teams. This role requires a leader to manage the front-line managers, and their respective teams. If you are passionate about people, process, and stakeholder management and are excited to take on new business challenges, this is the right role for you.

Key Responsibilities

  • Manage multiple teams of investigation specialists who investigate seller inventory on Amazon platforms for reported misses units.
  • Take appropriate actions at a shipment level based on processes, tools, and high-judgment decisions.
  • Track performance standards, identify, and lead process improvement opportunities.
  • Drive collaboration among Operations & Support Teams.

Requirements

  • 5+ years of team management experience.
  • 8+ years of operational and/or retail management experience.
  • Experience as a manager of managers.
  • 4+ years of operations, risk, fraud investigations industry experience.
  • Experience using data to influence business decisions.

Preferred Qualifications

  • Experience using data and metrics to determine and drive improvements.
  • Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership.
  • Solid foundation in service-oriented technologies - understands service inter-dependencies and drives towards technical solutions for multi-tiered systems.


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