Senior Operations Manager

4 weeks ago


Hyderabad, Telangana, India ADCI HYD 20 SEZ Full time
About the Role

As a Senior Operations Manager at ADCI HYD 20 SEZ, you will be responsible for leading a large team of operations managers and team managers to improve customer experience, increase productivity, and maintain service levels. This is a senior-level management position that requires a strong commitment to leadership, employee development, and demonstrated ability to manage large high-performance teams.

Key Responsibilities

1. Set the direction and enable leaders in managing Org Units (OUs) to improve customer experience and increase productivity.
2. Solve complex customer service issues by proactively identifying and eliminating root cause barriers to accuracy, productivity, and quality.
3. Develop new processes to better service multiple work types and work with stakeholders across teams to drive global programs and initiatives.
4. Lead projects at a global scale, balance data and judgment for managing high-risk decisions, and drive cross-functional initiatives.
5. Demonstrate ability to influence, manage, and present ideas via clear written and oral communication and overcome time zone and geographic distance to drive complexity of multiple lines of business.

About the Team

Concessions Abuse Prevention (CAP) exists to ensure good customers have a friction-free concessions experience when transacting with Amazon, and stop bad actors from taking advantage of Amazon's generous concession policies.

Requirements

Graduate with 15+ years of overall experience and a strong commitment to leadership, employee development, and demonstrated ability to manage large high-performance teams.
Demonstrated familiarity with general principles of workflow in an inbound contact center, and current technologies to help manage that workflow.
Experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions, and terminations.
A completed Bachelor's Degree from an accredited university in operations or a related field is required.
Direct management experience in leading large teams/operations in leadership roles or Manager of Manager role in a fast-paced, rapidly changing environment.

Preferred Qualifications

Understanding of Lean and Six Sigma, and a keen interest in and familiarity with technical systems and a high degree of analytical capabilities.
The candidate should have a specialized skill set in running large-scale production operations, preferably in a contact center environment.
Additional degree either an MBA or Masters in Operations, Supply Chain, or a related field is desired.

  • Hyderabad, Telangana, India NBHC Full time

    Job Title: Senior Operations ManagerJob Summary:We are seeking a highly skilled Senior Operations Manager to lead our operations team in Hyderabad. The ideal candidate will have a strong background in management, excellent communication skills, and the ability to motivate and develop a team.Key Responsibilities:Develop and implement operational strategies to...


  • Hyderabad, Telangana, India ICCS Full time

    Job Title: Senior Operations ManagerJob Summary:We are seeking a highly experienced Senior Operations Manager to lead our operations team in Hyderabad. The ideal candidate will have a strong background in managing large-scale operations, with a proven track record of driving business growth and improving efficiency.Key Responsibilities:Manage capacity...


  • Hyderabad, Telangana, India RealPage, Inc. Full time

    About the OpportunityThe Senior Manager, Tier 1 Support, is a critical leadership role at RealPage, Inc., responsible for driving the success of our Multifamily and Senior housing industry-focused Support Team.This role will oversee the overall performance and culture of our Tier I Support team, ensuring the delivery of best-in-class service to RealPage...


  • Hyderabad, Telangana, India AccorHotel Full time

    Job Title: Senior Operations ManagerJob Summary:We are seeking a highly skilled Senior Operations Manager to join our team at AccorHotel. As a key member of our operations team, you will be responsible for the overall supervision, planning, controlling, and coordination of all activities of the assigned outlet.Key Responsibilities:Establish and maintain...


  • Hyderabad, Telangana, India ADCI HYD 13 SEZ Full time

    About the RoleThe Senior Operations Manager will be responsible for managing multiple entry-level managers and their respective teams. This role requires a leader to manage the front-line managers, and their respective teams. If you are passionate about people, process, and stakeholder management and are excited to take on new business challenges, this is...


  • Hyderabad, Telangana, India ICCS Full time

    Job Title: Senior Operations ManagerAbout the Role:We are seeking a highly skilled Senior Operations Manager to lead our Ecommerce team. The ideal candidate will have 1-2 years of experience in handling a team of 15-20 and managing Inbound & Outbound verticals.Key Responsibilities:Coordinate between Manager and Team MembersHandle a team of AssociatesManage...


  • Hyderabad, Telangana, India Axis Services - India Full time

    Job Summary:We are seeking a highly experienced and skilled Senior Operations Manager to lead our Medical Coding team. The ideal candidate will have a strong background in healthcare and revenue cycle management, with a proven track record of driving efficiency and meeting/exceeding targets.Key Responsibilities:Develop and implement strategies to build and...


  • Hyderabad, Telangana, India GVK Full time

    Key Responsibilities As a senior operations manager at GVK, you will be responsible for managing term loan accounts, working capital loans, and ensuring timely payment of monthly interest, compliance with loan documents, and correspondence with lenders. You will also prepare financial models, working capital proposals, and periodic financial statements....

  • Senior Manager

    4 weeks ago


    Hyderabad, Telangana, India PepsiCo Full time

    About the RoleWe are seeking a highly skilled Senior Manager to lead our Global IT Service Desk team at PepsiCo. As a key member of our IT organization, you will be responsible for ensuring the smooth operation of our service desk, driving process improvements, and delivering exceptional customer experiences.Key ResponsibilitiesManage the day-to-day...


  • Hyderabad, Telangana, India GMR Group Full time

    Job Purpose: As a Senior Operations Manager at GMR Group, you will oversee the management of electro-mechanical and fire & safety operations to ensure quality and deliverables in a timely and cost-effective manner across all office locations in Bangalore. Key Responsibilities: * Partner and deliver superior facilities & administration services to all...


  • Hyderabad, Telangana, India JLL Full time

    Senior Facilities Operations ManagerWe are seeking a highly skilled Senior Facilities Operations Manager to join our team at JLL. As a Senior Facilities Operations Manager, you will be responsible for providing onsite support and ensuring the smooth operation of our facilities.Key Responsibilities:Provide onsite support and ensure the smooth operation of our...


  • Hyderabad, Telangana, India Gamut HR Solutions Full time

    Job Title: Senior Manufacturing Operations ManagerAbout Us: Gamut HR Solutions is seeking a highly skilled Senior Manufacturing Operations Manager to lead our factory operations.Key Responsibilities:Oversee and manage the entire factory operation, ensuring smooth and efficient production processes.Ensure timely delivery of products and manage inventory...


  • Hyderabad, Telangana, India ADCI HYD 13 SEZ Full time

    About the RoleThe Senior Operations Manager will be responsible for managing multiple entry-level managers and their respective teams, consisting of Investigation specialists who investigate seller inventory on Amazon platforms for reported misses units. The ideal candidate will possess strong written/verbal communication skills, ability to lead and motivate...


  • Hyderabad, Telangana, India ADCI HYD 16 SEZ Full time

    About the RoleThe Senior Operations Manager will be responsible for managing a team of 10-20 operators and owning program management for the Kindle Content Quality area of the business. This will include staff management, operational planning, owning success metrics, collaborating with partner teams, driving continuous improvement, and innovating on...


  • Hyderabad, Telangana, India ADCI HYD 13 SEZ Full time

    Job SummaryAt ADCI HYD 13 SEZ, we are seeking an exceptional Senior Finance Operations Manager to lead our Accounts Receivable team. We are looking for a highly skilled and experienced professional to drive process efficiency, compliance, and excellence in our Finance Operations.Key ResponsibilitiesLead a team of 15-30 employees and report to the IN AR...


  • Hyderabad, Telangana, India Indiglobe IT Solutions Pvt. Ltd. Full time

    Job Title: Senior Operations ManagerIndiglobe IT Solutions Pvt. Ltd. is seeking a highly skilled Senior Operations Manager to lead our India operations and Global Service Delivery. As a key member of our leadership team, you will be responsible for managing our entire operations of IT & BPO and services for our parent organization and clients in the US.Key...


  • Hyderabad, Telangana, India ADCI HYD 20 SEZ Full time

    About the RoleThe Senior Operations Manager will be responsible for setting the direction and enabling leaders in managing the Org Units (OUs) that they manage. This is a senior-level management position that is fully accountable for the results of the Org within the CAP India Operations team.Key Responsibilities1. Owner of customer experience quality and...


  • Hyderabad, Telangana, India WELLS FARGO BANK Full time

    About this role:Wells Fargo is seeking a Senior Operational Risk Specialist to manage the development, implementation, and monitoring of a risk-based program for a business or large functional area with moderate to high risk.This role involves identifying, assessing, and mitigating operational risk that arises from inadequate or failed internal processes,...


  • Hyderabad, Telangana, India Flipkart Full time

    Senior CX Operations ManagerAbout the RoleAs a Senior CX Operations Manager at Flipkart, you will be responsible for leading the operational performance of our outsource contact centre partners. Your focus will be on ensuring that all deliverables are met as per the agreed SLA.Key ResponsibilitiesLead engagement initiatives at partner sites to drive quality...


  • Hyderabad, Telangana, India iKeva Venture and Knowledge Advisory Services Private Limited Full time

    Job OverviewThis is a Senior-level role in Finance and Accounting at iKeva Venture and Knowledge Advisory Services Private Limited, based in Hyderabad. The position requires a minimum of 7 years and a maximum of 10 years of work experience in the field.As a Senior Financial Operations Manager, you will lead various financial operations and ensure compliance...