Senior Operations Manager
2 weeks ago
About the Opportunity
The Senior Manager, Tier 1 Support, is a critical leadership role at RealPage, Inc., responsible for driving the success of our Multifamily and Senior housing industry-focused Support Team.
This role will oversee the overall performance and culture of our Tier I Support team, ensuring the delivery of best-in-class service to RealPage clients. As a seasoned operations manager, you will be accountable for managing all operational matters, performance, and improving efficiencies, while maintaining a professional and enthusiastic attitude in the face of stress and customer complaints.
Key Responsibilities
- Lead and manage direct operational staff to achieve key operational goals and improve processes.
- Develop and implement business strategies, including process improvements and risk control development.
- Manage and develop teams of individual contributors and supervisors in roles with moderate work complexity and risk.
- Collaborate with cross-functional teams to drive business objectives and strategy.
- Provide expertise for technical, operational, and processing functions related to the business unit.
Requirements
- Bachelor's degree in business, management, or a related field.
- 10 to 12 years of experience managing international voice/Chat technical and non-technical teams of at least 100+ customer support representatives or operational staff.
- 5 to 8 years of operations management experience.
- Strong knowledge of robust technology in a multi-channel customer support operation.
- Proven track record in operations, including process improvements, savings, and achievement of operational targets.
About RealPage, Inc.
RealPage, Inc. is a leader in the Multifamily and Senior housing industry, providing innovative solutions for property management and operations. As a global company, we offer a unique opportunity to work with a diverse team and contribute to the success of our clients.
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