Data Analyst II, Technical Support Specialist

22 hours ago


Hyderabad, Telangana, India Bristol Myers Squibb Full time

Transforming Lives through Data Management

Bristol Myers Squibb is a leader in the pharmaceutical industry, and we're seeking an experienced IT professional to join our team as a Data Analyst II, Technical Support Specialist. In this role, you'll assist internal teams and stakeholders in performing data analysis, ensuring delivery of data solutions that meet business requirements, and adhering to regulatory standards.

Key Responsibilities:

  • Contribute to the support and enhancement of NextGen Drug Master (Product MDM application) as a team player.
  • Provide platform support and technical operations for MDM Hub, including incident and problem management, minor enhancements, system monitoring, and issue troubleshooting.
  • Be flexible to support product launches across geographies, approximately twice a month.
  • Collaborate with team members across multiple geographies, including the US, Canada, LATAM, EU, China, APAC, JP, and Global.
  • Integrate new source data to Product MDM solution, participate in analysis of application requirements, and provide design ideas to support the business.
  • Identify dependencies, risks, and communicate status to appropriate levels of management and stakeholders across assigned projects across geographical regions.
  • Participate in all aspects of the software development lifecycle, including estimating, technical design, documentation, deployment, and support.
  • Work with business teams, solution architects, enterprise architects, and developers to interpret and translate functional requirements into creative designs, leading to technical solutions.
  • Understand and adhere to strong coding standards for efficiency, readability, and reuse.
  • Develop strong technical writing skills for updating supporting documentation, knowledge base articles, etc.
  • Follow Agile development practices for project execution.
  • Ensure adherence to SOPs and best practices.
  • Agility to learn new tools and processes.

Qualifications & Experience:

  • Graduate degree in Information Technology or Computer Science from an accredited university.
  • 5+ years of experience in designing, building, and maintaining systems and solving complex master data management operations and support activities.
  • 5+ years of ETL development and support experience, with AWS experience (Glue, Lambda, S3) being a must.
  • 5+ years of experience and in-depth knowledge in coding and configuring Stibo STEP, to implement Master Data Management applications or equivalent MDM tool experience.
  • Experience in the Biotech/Pharmaceutical Industry is a must.
  • Knowledge of Master Data Management and specifically Product Master Data management will be a plus.
  • Experience working in a global setting, especially for US/EU/APAC/JAPAN markets, is a plus.
  • Experience in using ServiceNow and knowledge of incident/request management will be a plus.
  • Demonstrates openness to learning and developing, takes responsibility for their own development and growth.


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