NCR Voyix Technical Support Specialist

5 days ago

Hyderabad, Telangana, India TERAFINA SOFTWARE SOLUTIONS PRIVATE LIMITED Full time
Job Title: NCR Voyix Technical Support Specialist

Job Summary:

We are seeking a highly skilled Technical Support Specialist to join our NCR Voyix team. The successful candidate will provide technical support and resolve customer cases, working closely with internal development teams and external vendors as required.

Key Responsibilities:

  • Provide 3rd-level technical software application support and resolve customer cases.
  • Diagnose and solve technical issues at the 3rd level and escalate to internal development teams or external vendors as required.
  • Provide technical assistance and remote troubleshooting support as part of a global 24/7 support organization.
  • Detect, investigate, recreate and raise defects, track defects through internal systems and turn around fixes for Production issues.
  • Communicate customer hot-fix to the production environment.
  • Help L2/Customer solve technical issues by providing solutions.
  • Provide troubleshooting and verify configuration stability.
  • Work closely with other Systems Analysts, Developers, Testers, and Project Managers to improve customer satisfaction.
  • Ensure knowledge transfer via documentation and hands-on training to other teams.

Requirements:

  • A minimum of 3-5 years in a Technical support role, providing support to the Retail industry (highly desirable).
  • Strong technical background.
  • Strong customer-facing and communication (written and verbal) skills.
  • The ability to work with remote teams, including after-hours and weekends where required.
  • The ability to work on P1 incidents after hours and on weekends where required.
  • Previous experience in software Support (Mandatory) and providing support to the Retail industry (highly desirable).
  • Previous experience working with Microsoft Technologies: Microsoft SQL, Microsoft Servers, Microsoft .NET Framework, IIS 7, SCCM, and Virtual servers, Linux.
  • Team player, self-time management, Responsible and Independent.
  • Quick and self-learner.

Preferred Qualifications:

  • Previous experience working with retail software systems (POS) Microsoft .NET Framework.
  • System Analysis: Event logs, Logging.
  • Scripting: batch, VB, PowerShell an advantage.

About NCR:

NCR revolutionized business transactions, bringing the Cash Register to international prominence and opening one of the world's first sales schools. Today, NCR celebrates more than 125 years of business and continues to be the face of innovation, bringing to market state-of-the-art solutions that make headlines and constantly push the boundaries of technology.

Our Offer:

  • Competitive salary.
  • Career progression with a global leader.

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