Investigation Specialist
6 days ago
We are seeking a highly skilled Investigation Specialist to join our VOD team at ADCI HYD 13 SEZ. As a key member of our team, you will play a crucial role in improving the experience of our drivers and making their journey friction-less.
Key Responsibilities- Conduct log analysis to gather and interpret data from various sources, including station feedback forms and social media, to understand driver pain points.
- Demonstrate proficiency in app bug reproduction, utilizing technical expertise to identify emerging defects and risks affecting the driver experience.
- Support the execution of ad-hoc and high-visibility tasks related to identifying driver pain points by sourcing insights from various listening channels.
- Meet business metrics and goals, including SLA, productivity targets, and quality benchmarks.
- Maintain records of day-to-day work by updating trackers or workflow tools.
- Meet predetermined and assigned productivity targets and quality standards.
- Contribute to project improvement ideas, if applicable.
- Proactively raise issues/alarms to manager or stakeholders.
We are the VOD team, an integral part of the Worldwide Flex DP Insights & Experience (WW DPIX) team. Our vision is to improve the experience of our drivers and make their journey seamless. We are looking for a creative, analytical, dynamic, and experienced Investigation Specialist to join us and help improve driver experience.
Requirements- Bachelor's degree in a quantitative/technical field such as computer science, engineering, or statistics.
- Experience with Excel.
- Experience with SQL.
- Demonstrated proficiency in utilizing advanced data visualization tools like Tableau or Power BI.
- Familiarity with programming languages such as Python or R.
- Previous hands-on experience within the logistics or e-commerce industry.
- Strong communication skills – ability to communicate with internal/external stakeholders clearly and concisely, both written and verbal.
- Flexibility to work across shifts (24/7 shifts) and staggered week offs.
- Demonstrate flexibility to work overtime hours as per business requirement.
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