Risk Investigations Manager
3 weeks ago
The Abuse Prevention Program at Amazon Dev Center India - Hyderabad is seeking a highly skilled Risk Investigations Manager to join our team.
About the Role
The Risk Investigations Manager will be responsible for managing a team of Investigation specialists who investigate customer accounts to protect Amazon from policy misuse. The ideal candidate will have a strong background in operational and/or retail management, with a minimum of 4 years of experience and 2 years of team management experience.
Key Responsibilities
- Manage a team of Investigation specialists to investigate customer accounts and protect Amazon from policy misuse.
- Develop and implement processes to improve team performance and metrics.
- Work with peer technical teams to articulate and prioritize feature needs for investigation tool sets.
- Participate in strategic planning and project road mapping activities.
- Identify trends in team performance and recommend/implement changes to constantly raise performance levels.
Requirements
- 4+ years of operational and/or retail management experience.
- 2+ years of team management experience.
- Knowledge of Microsoft Office products and applications (esp. MS Excel, Word) at an advanced level.
- Experience with operations, risk, fraud investigations, and/or six sigma tools and Lean techniques.
What We Offer
Amazon Dev Center India - Hyderabad offers a dynamic and challenging work environment, with opportunities for professional growth and development. We are an equal opportunities employer and welcome applications from diverse candidates.
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