Risk Investigations Manager

3 weeks ago


Hyderabad, Telangana, India Amazon Dev Center India - Hyderabad Full time
Job Description

The Abuse Prevention Program at Amazon Dev Center India - Hyderabad is seeking a highly skilled Risk Investigations Manager to join our team.

About the Role

The Risk Investigations Manager will be responsible for managing a team of Investigation specialists who investigate customer accounts to protect Amazon from policy misuse. The ideal candidate will have a strong background in operational and/or retail management, with a minimum of 4 years of experience and 2 years of team management experience.

Key Responsibilities

  • Manage a team of Investigation specialists to investigate customer accounts and protect Amazon from policy misuse.
  • Develop and implement processes to improve team performance and metrics.
  • Work with peer technical teams to articulate and prioritize feature needs for investigation tool sets.
  • Participate in strategic planning and project road mapping activities.
  • Identify trends in team performance and recommend/implement changes to constantly raise performance levels.

Requirements

  • 4+ years of operational and/or retail management experience.
  • 2+ years of team management experience.
  • Knowledge of Microsoft Office products and applications (esp. MS Excel, Word) at an advanced level.
  • Experience with operations, risk, fraud investigations, and/or six sigma tools and Lean techniques.

What We Offer

Amazon Dev Center India - Hyderabad offers a dynamic and challenging work environment, with opportunities for professional growth and development. We are an equal opportunities employer and welcome applications from diverse candidates.



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