Transaction Risk Investigator

4 weeks ago

Hyderabad, Telangana, India Amazon Dev Center India - Hyderabad Full time
About the Role

We are seeking a highly skilled Transaction Risk Investigator to join our team at Amazon Dev Center India - Hyderabad. As a key member of our Buyer Risk Investigations team, you will play a critical role in protecting Amazon's customers and assets from financial, legal, and reputational risks.

Key Responsibilities
  • Investigate suspicious activities and behaviors that could pose a risk to Amazon or our customers in global markets.
  • Ensure high-quality decisions by applying CTPS standard operational procedures.
  • Identify known fraud patterns, discover new modus operandi trends, and take actions to minimize risks.
  • Use a wide range of internet and in-house tools to research transactions and gather data to make accurate decisions.
  • Take appropriate actions to identify and help minimize Amazon's financial, legal, and reputational risk.
  • Maintain high levels of confidentiality and data security standards.
  • Achieve weekly productivity and quality standards for investigations.
  • Communicate via email and telephone with external and internal customers and financial institutions to make informed decisions about risk.
About the Team

Our Buyer Risk Investigations team works to make Amazon the safest and most trusted place on Earth by protecting the innocent and deterring the ill-intentioned. Through the partnership of people and technology, we will focus on our customers, think local - act global, and scale through innovation. Buyer investigators specialists will always deliver on our service standards for our customers and with zero defects.

Requirements
  • Excellent written and spoken English skills and an ability to compose a grammatically correct, concise, and accurate written response.
  • Excellent interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers.
  • Demonstrated ability to work independently and make complex investigation decisions with little to no guidance.
  • Excellent problem-solving skills.
  • Demonstrated ability to analyze problems logically.
  • Self-disciplined, diligent, proactive, and detail-oriented.
  • Strong time management and organizational skills.
  • Effectively prioritizes work time to ensure productivity and fulfills department standards for time spent.

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