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Risk Investigations Manager

1 month ago

Hyderabad, Telangana, India Amazon Dev Center India - Hyderabad Full time
Job Title: Risk Investigations Manager

Join Amazon Dev Center India - Hyderabad as a Risk Investigations Manager and be part of a team that protects Amazon's brand and reputation while maintaining profitability.

About the Role

We are seeking a highly skilled and experienced Risk Investigations Manager to lead our team of Investigation specialists. As a Risk Investigations Manager, you will be responsible for managing a team of investigators who work to protect Amazon from policy misuse.

Key Responsibilities
  • Manage a team of Investigation specialists to investigate customer accounts and take appropriate actions to protect Amazon from policy misuse.
  • Develop and implement processes and tools to improve the efficiency and effectiveness of the investigation team.
  • Work with cross-functional teams to identify trends and areas for improvement in the investigation process.
  • Collaborate with stakeholders to develop and implement strategies to reduce bad debt and improve customer satisfaction.
  • Provide coaching and feedback to team members to ensure they have the skills and knowledge needed to perform their jobs effectively.
Requirements
  • 4+ years of operational and/or retail management experience
  • 2+ years of team management experience
  • Knowledge of Microsoft Office products and applications (esp. MS Excel, Word) at an advanced level
  • Experience with operations, risk, fraud investigations, and/or six sigma tools and Lean techniques
What We Offer

As a Risk Investigations Manager at Amazon Dev Center India - Hyderabad, you will have the opportunity to work with a talented team of professionals who are passionate about protecting Amazon's brand and reputation. You will also have access to a range of benefits, including competitive salary, comprehensive health insurance, and opportunities for professional growth and development.