Operational Excellence Professional

3 weeks ago


Hyderabad, Telangana, India Amazon Development Centre (India) Private Limited Full time
About the Role

Amazon Development Centre (India) Private Limited is seeking a skilled Operational Excellence Professional to join its EU FBA Seller Experience and Reimbursements team. The ideal candidate will have a strong background in process improvement and be able to drive cost savings for Amazon and its sellers through effective return management.

Key Responsibilities
1. Develop in-depth knowledge of FBA Customer Returns and identify major cost drivers.
2. Collaborate with cross-functional teams to design and implement scalable solutions to reduce returns.
3. Establish metrics and track progress with stakeholders to ensure goals are met.
4. Work with Ops and Tech teams to develop defect reduction initiatives and processes.
5. Analyze data to forecast defect reduction plans and financial impact.
6. Lead discussions on funding for product and process initiatives.

Requirements
1. Bachelor's degree in a relevant field.
2. Advanced Excel skills, including Pivot Tables and VLookUps, and proficiency in SQL.
3. Experience in program or project management, with a focus on process improvement.
4. Strong analytical and problem-solving skills, with the ability to communicate results to senior leadership.
5. Experience working with multiple stakeholders at various levels of the organization.

Preferred Qualifications
1. Experience driving end-to-end delivery and communicating results to senior leadership.
2. Proven track record of leading process improvements and implementing data-driven solutions.
3. Strong stakeholder management skills, with the ability to build relationships and influence decision-makers.

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