Channel Partner Support Manager
4 days ago
We are seeking an experienced Channel Partner Support Manager to join our team at Lodha Ventures. As a key member of our organization, you will be responsible for providing exceptional support and assistance to our channel partners, ensuring a seamless experience for them.
About the Job:
- Serve as the primary point of contact for channel partners, responding promptly and professionally to their inquiries via various channels.
- Provide technical support and troubleshooting assistance for any issues or concerns raised by channel partners regarding our systems, software applications, tools, and resources.
- Collaborate with internal teams to escalate and resolve complex technical issues that require additional expertise or resources.
- Assist channel partners with onboarding processes, including account setup, access to online platforms, and training on company tools and resources.
- Monitor and track the progress of partner inquiries and requests, ensuring timely follow-up and resolution while maintaining accurate records in the helpdesk system.
- Proactively communicate updates, product releases, and important information to channel partners, keeping them informed about relevant changes within the company.
Key Requirements:
- Bachelor's degree in Business Administration, Real Estate, or a related field.
- Advanced proficiency in MS Excel, including data analysis, formulas, pivot tables, and macros.
- Proven experience in a customer service or helpdesk role, preferably within the real estate industry or a similar sales-oriented environment.
Estimated Salary Range: ₹18,00,000 - ₹30,00,000 per annum, depending on experience.
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