Client Success

3 months ago

Bengaluru, India NTT Full time
JOB DESCRIPTION

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Client Success (Engagement) Manager is a developing subject matter expert, responsible with account management and supporting the build and maintenance of the client relationship to drive value for the client and increased lifetime value for the organization.

This role is responsible for multiple small-to-medium scale or simple (single-service) contracts. As the primary post-sale point of contact for clients they drive client-facing activity through company’s Client Success Management Charters of Adoption, Expansion and Renewal.

Acting as the clients’ trusted advisor they help the client realize value from their relationship with the company and ensure the client’s relationship experience is a positive one.

This role is required to work in partnership with sales and client/service delivery management teams to deliver in-contract growth and a successful on-time renewal.

What you'll be doing

Key Responsibilities:

Develops and maintains the relationship with client representatives to Management level, being recognized as the client’s ‘trusted advisor’. Ensures the client is able to interact successfully with the company and to optimize the engagement (measurable through improving CSAT). Acts as an escalation point for client issues which are not being resolved though standard process, facilitating a satisfactory client outcome with relevant resolver groups within the organization. Ensures the client is aware of and is successfully adopting offer features and increasing their usage of services (as appropriate). Proactively helps the client to realize demonstrable value from the offers and meets their original business (procurement) objectives. Drives up-sell of existing Offers/services and closes the deals to achieve revenue targets. Identifies cross-sell opportunities (to extend NTT’s footprint with the client) and facilitates engagement with Sales/GTM functions to engage the client on these opportunities. Demonstrates the value delivered by the organization throughout the lifetime of the contract and drive a successful and on-time renewal. Minimizes churn (client, revenue, service) at renewal and seek opportunities to drive up-sell / cross-sell as part of the renewal process. Be an active member of the Regional and Global CS Management practice(including adopting standard methodologies, platforms/tools, KPIs, best practice activity, sharing experiences with the community) Responsible for Data Quality Management within own client portfolio Builds and maintains Client Success Management skills and operating knowledge Builds and maintains an up-to-date knowledge of company's offers.


Knowledge and Attributes:

Good interpersonal skills with the ability to develop and maintain solid stakeholder relationships up to Management level. Developing account planning and stakeholder mapping and management techniques. Ability to interpret a client’s business strategy / plans and understand opportunities for company solutions/services. Knowledge of organizational offers and services, including the core functionality and features, linkage within NTT’s service portfolio, pricing structures, client benefits. Ability to provide an external industry viewpoint (including industry insights, technology trends and competitor landscape) and to highlight company's expertise and differentiated offerings and position company “partnership” offerings with the client. Solid sales skills (consultative selling and negotiation) with the ability to identify up-sell opportunities and close resulting deals. Ability to execute on-time renewals with minimum volume or price churn. Good knowledge and understanding of IT service environment, service operations and ITIL practices. Understanding of company's high-level operating model and the ability to develop and maintain relationships across relevant cross-functional teams. Understanding of organization’s billing processes and client invoicing linked to contracted services. Understanding of financial statements and metrics, including revenue, expense control, and growth relative to market in order to hold strategic client conversations. Understanding of contracts and contract management; with the ability to maintain the contract, to discuss with the client and understand how to position as a value exchange.


Academic Qualifications and Certifications:

Bachelor’s degree or equivalent in information technology or sales or a related field. Certification and working knowledge of ITIL practices. Additional relevant vendor certifications is advantageous.


Required Experience:

Moderate level experience in a client-facing role in one or more of Sales, Service or Consultancy disciplines in a large scale (preferably multi-national) IT services environment. Subject matter and services product expertise within sales and operations. Must be available to work in North American shift timing.

Workplace type:

Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

  • Client Success Manager

    6 days ago

    Bengaluru, Karnataka, India NTT Full time

    Job SummaryThe Client Success Manager is a key role at NTT DATA, responsible for developing and maintaining strong relationships with clients to drive value and growth. This role requires a strong understanding of client needs and the ability to deliver tailored solutions to meet those needs.The ideal candidate will have a background in sales, service, or...

  • Client Success Advocate

    3 weeks ago

    Bengaluru, Karnataka, India Decision Foundry Full time

    About Decision FoundryWe are a fast-growing global data consultancy that thrives on delivering exceptional client experiences. Our core tenets drive our success: One Team. One Theme., We sign it. We deliver it., Be Accountable and Expect Accountability., and Raise Your Hand or Be Willing to Extend it.Role OverviewWe are seeking a Client Success Specialist to...

  • Client Success Expert

    6 days ago

    Bengaluru, Karnataka, India Decision Foundry Full time

    About the Role:Decision Foundry is a fast-growing global data consultancy seeking a highly motivated Client Success Expert to accelerate adoption, engagement, and growth for clients of all sizes.As a Client Success Expert, you will work closely with cross-functional teams to deliver excellent client experiences and help drive the continued growth of our...

  • Client Success Lead

    3 weeks ago

    Bengaluru, Karnataka, India Zyeta Full time

    Job Title: Client Success LeadZyeta is seeking a highly skilled and experienced Client Success Lead to join our team. As a Client Success Lead, you will be responsible for ensuring the successful delivery of workspace design projects from pitch to project completion.Key Responsibilities:Collaborate with Business Development Team to gather required data and...

  • Client Success Specialist

    2 weeks ago

    Bengaluru, India EReleGo Technologies Pvt Ltd (ETPL) Full time

    Job Description:As a Client Success Manager at eReleGo, you will play a vital role in ensuring the satisfaction and success of our clients. You will be responsible for building strong relationships with clients, understanding their business goals, and collaborating with our internal teams to deliver exceptional digital advertising/marketing solutions. Your...

  • Client Success Specialist

    3 weeks ago

    Bengaluru, Karnataka, India Decision Foundry Full time

    About Decision FoundryWe are a fast-growing global data consultancy that thrives on delivering exceptional client experiences. Our core tenets include One Team. One Theme., We sign it. We deliver it., Be Accountable and Expect Accountability., and Raise Your Hand or Be Willing to Extend it.About the RoleWe are seeking a Client Success Specialist to join our...

  • Client Success Manager

    3 weeks ago

    Bengaluru, Karnataka, India NTT Full time

    About the RoleWe are seeking a skilled Client Success Manager to join our team at NTT DATA. As a trusted advisor to our clients, you will be responsible for developing and maintaining strong relationships with client representatives, ensuring their success with our services, and driving growth through upselling and cross-selling opportunities.Key...

  • Client Success Executive

    5 months ago

    Bengaluru, India MANAH Wellness Full time

    Client Success executive Work mode - Remote (Work from home) Qualification - Mandatory-Bachelors (Graduate), MBA preferred **Responsibilities**: - Develop and manage client portfolios. - Sustain business growth and profitability by maximizing value. - Analyze customer data to improve customer experience. - Upsell services and products with the brand...

  • Client Success Executive

    5 months ago

    Bengaluru, Karnataka, India Bigyellowfish Technologies Pvt. Ltd. Full time

    We are looking for a motivated and experienced Client Success Executive to join our team. As a Client Success Executive, you will be responsible for providing ongoing support to our clients. In addition, you will be managing and maintaining relationships with our clients to ensure their satisfaction and success with our products and...

  • Client Success Associate

    5 months ago

    Bengaluru, Karnataka, India Bigyellowfish Technologies Pvt. Ltd. Full time

    We are looking for a motivated and experienced Client Success Associate to join our team. As a Client Success Executive, you will be responsible for providing ongoing support to our clients. In addition, you will be managing and maintaining relationships with our clients to ensure their satisfaction and success with our products and...

  • Client Success Lead

    3 weeks ago

    Bengaluru, Karnataka, India Zyeta Full time

    Job DescriptionAs a Client Success Lead at Zyeta, you will be responsible for assuming complete accountability of workspace design projects from pitching to successful project delivery. Your role will involve managing the project's profitability, problem-solving, client management, stakeholder management, and driving seamless execution. You will lead a...

  • Client Success Advocate

    3 weeks ago

    Bengaluru, Karnataka, India Searce Technologies Inc Full time

    About the RoleThe Client Success Partner will be responsible for fostering long-term relationships with assigned customers, collaborating with key business executives and stakeholders. This role will serve as the primary point of contact for customer matters, ensuring timely and successful delivery of solutions according to customer needs.Key...

  • Client Success Lead

    3 weeks ago

    Bengaluru, Karnataka, India Zyeta Full time

    Job DescriptionAs a Client Success Lead at Zyeta, you will be responsible for assuming complete accountability of workspace design projects from pitching to successful project delivery. Your role will involve P&L management, problem-solving, client management, stakeholder management, and driving seamless execution.Key Responsibilities:Collaborate with...

  • Principal Client Success

    5 months ago

    Bengaluru, Karnataka, India ColorTokens Full time

    **Job title**: Principal Client Success E**xperience**: 12 to 17 years **Role Description**: - Real Customer Success comes from the heart. You have the best customer management and business consultancy skills around. You’re passionate about engaging your customers and expanding their use cases. You have impeccable relational skills and can create...

  • Client Success Manager

    3 weeks ago

    Bengaluru, Karnataka, India Elior India Full time

    Job Title: Client Success ManagerLocation: Bengaluru, KarnatakaCompany: Elior IndiaAbout Us:Elior India is a leading player in the corporate catering and hospitality sector, dedicated to delivering exceptional dining experiences and top-notch service.Purpose: As a Client Success Manager, your role is pivotal in fostering and maintaining strong relationships...

  • Client Success Partners

    5 months ago

    Bengaluru, India Searce Technologies Inc Full time

    about the role Client Success Partner will be responsible for developing long-term relationships with your portfolio of assigned customers, connecting with key business executives and stakeholders. You will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer...

  • Client Success Partner

    3 weeks ago

    Bengaluru, Karnataka, India Searce Technologies Inc Full time

    About the RoleA Client Success Partner at Searce Technologies Inc will be responsible for fostering long-term relationships with key customers, collaborating with business executives and stakeholders to deliver tailored solutions that meet their needs.Key ResponsibilitiesAct as the primary point of contact for customer inquiries and concernsDevelop and...

  • Client Success Associate

    3 weeks ago

    Bengaluru, Karnataka, India CloudHire Full time

    Job Title: Client Success AssociateWe are seeking a highly organized and detail-oriented Client Success Associate to provide administrative support to our Account Executives and Account Representatives. The ideal candidate will have excellent communication skills, be able to multitask, and have experience with CRM software.Responsibilities:Prepare and file...

  • Client Success Specialist

    6 days ago

    Bengaluru, Karnataka, India Searce Technologies Inc Full time

    About the Role:The Client Success Partner will be responsible for fostering long-term relationships with assigned customers, facilitating connections with key business executives and stakeholders. This role involves collaborating with internal teams to ensure timely delivery of solutions according to customer needs.Key Responsibilities:Act as the primary...

  • Corporate Client Success Executive

    5 months ago

    Bengaluru, India MANAH Wellness Full time

    **Client Success executive** Work mode - Hybrid Qualification - Mandatory-Bachelors (Graduate), MBA preferred **Experience - 8 months - 1 year** **Responsibilities**: - Develop and manage client portfolios. - Sustain business growth and profitability by maximizing value. - Analyze client data to improve client experience. - Upsell services and products...