Client Success Advocate

5 days ago


Bengaluru, Karnataka, India Decision Foundry Full time
About Decision Foundry

We are a fast-growing global data consultancy that thrives on delivering exceptional client experiences. Our core tenets drive our success: One Team. One Theme., We sign it. We deliver it., Be Accountable and Expect Accountability., and Raise Your Hand or Be Willing to Extend it.

Role Overview

We are seeking a Client Success Specialist to join our team focused on accelerating adoption, engagement, and growth for clients of all sizes. As a key member of our client success team, you will build strong relationships with clients, collaborate with cross-functional teams, and drive consistently excellent client experiences.

Key Responsibilities
  • Own the overall relationship with assigned clients, managing onboarding and implementations, increasing adoption, ensuring retention, and assuring high levels of customer satisfaction.
  • Establish a trusted and strategic advisor relationship to help drive continued value of our solutions.
  • Maintain and develop client success strategies and best practices, as well as client support content.
  • Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings.
  • Maintain existing customer success metrics and data as directed.
Requirements
  • 3-5 years of experience in account management or customer success.
  • Strong verbal and written communication.
  • Analytical and process-oriented mindset.
  • Comfortable working across multiple departments in a deadline-driven environment.
  • Active team player, self-starter, and multitasker who can quickly adjust priorities.
  • Available to work between the hours of 8am and 4pm Eastern Time US (05:30 PM - 01:30 AM IST).
Preferred Qualifications
  • Bachelor's degree.
  • Knowledge of Salesforce and project management tools.
  • Experience working with global teams.
  • Digital marketing experience a plus.


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