Customer Success Advocate

6 days ago


Bengaluru, Karnataka, India Liv Ezy Full time
About Liv Ezy

Liv Ezy is a cutting-edge fitness platform that empowers individuals to achieve their wellness goals. Founded in 2021, our mission is to revolutionize the way people engage with fitness through personalized nutrition and workout plans, accompanied by real-time feedback and progress reviews.

Job Overview

We are seeking a highly motivated and results-driven Customer Success Executive to join our team. As a key player in our growth strategy, you will be responsible for delivering exceptional customer experiences, driving business growth, and contributing to the success of our platform.

Key Responsibilities
  • Understand customer needs and develop tailored solutions to meet their requirements.
  • Identify and pursue new business opportunities, collaborating with internal stakeholders to drive growth.
  • Provide timely and effective support to customers, ensuring seamless engagement and outstanding service.
  • Work closely with the Quality Management team to maintain high-quality service delivery and consistency.
  • Coordinate community challenges and events, fostering a sense of community and driving user engagement.
Requirements
  • Strong drive, integrity, and commitment to customer satisfaction.
  • Excellent written and verbal communication skills.
  • Exceptional problem-solving and decision-making abilities.
  • Strong time management skills and attention to detail.
  • Ability to work collaboratively within teams to exceed customer expectations.
  • Previous experience in Customer Support, Sales, or Business Operations is highly desirable.
  • Passion and knowledge about fitness are a significant advantage.
  • Strong proficiency in Google Sheets, Emails, and similar tools.
Perks and Benefits
  • 5 lakhs insurance coverage.
  • Rewards and recognition.


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