Product Success Advocate

1 month ago


Bengaluru, Karnataka, India Quantiphi Full time

Role: Product Success Advocate

Experience Level: 4 - 6 Years

At Quantiphi, we are seeking a skilled professional to serve as the bridge between our company and its customers, actively advocating for their success and satisfaction. This role requires a deep understanding of each customer's unique goals, challenges, and preferences, as well as the ability to tailor communication and engagement strategies to resonate with individual customer needs.

Key Responsibilities:

  • Develop a deep understanding of each customer's unique goals, challenges, and preferences.
  • Conduct regular check-ins with customers to gauge satisfaction, uncover potential issues, and gather feedback.
  • Establish customer advocacy programs that incentivize satisfied customers to share their success stories.
  • Design customized onboarding plans based on the customer's specific use case and goals.
  • Develop and deliver comprehensive product training programs.
  • Implement strategies to encourage widespread user adoption within customer organizations.
  • Collaborate with product development, marketing, and sales teams to address customer concerns and implement necessary improvements.

Requirements:

  • 4-6 years of experience in a related field.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong analytical and problem-solving skills.


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