Customer Success Advocate

4 weeks ago


Bengaluru, Karnataka, India New Relic, Inc. Full time

We are seeking a highly motivated and experienced Customer Success Advocate to join our team at New Relic, Inc. This role requires a strong background in customer-facing sales, renewals, or customer success in the SaaS industry.

The ideal candidate will have 3-5+ years of experience in a similar role, with a proven track record of driving retention, increasing adoption, and delivering expansion. They will also possess excellent communication and analytical skills, with the ability to build strong relationships with internal and customer teams.

The Customer Success Advocate will be responsible for securing renewals, mitigating churn, and growing revenue at renewal time. They will also support customer onboarding, account health checks, and facilitate customer education and enablement.

If you are a results-driven professional with a passion for customer success, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

  • Drive Retention - Secure renewals & mitigate churn for both our serve self and subscription customers
  • Increase Adoption - Support customer onboarding and account health checks, facilitate customer education and enablement
  • Deliver Expansion - Growing revenue at renewal time & throughout the customer lifecycle as well as increase CRR (consumption run rate) for PAYG (Pay as you go) Customers
  • Improve Customer Relationships - Engage with accounts at key moments in the customer journey & be their voice within New Relic

Requirements:

  • 3 - 5+ years of Customer facing sales, renewals or customer success role in the SaaS industry - Bonus - prior quota carrying role
  • Building, analyzing, and interpreting datasets
  • Interacting with internal and customer teams at various levels of technical and non-technical depth
  • Identifying key goals and steering customers with value-based discussions
  • Using and learning new software - Bonus - experience with G Suite, Salesforce (Sales Cloud, Service Cloud, etc.), Groove, Periscope, etc.

Bonus Points:

  • Background in observability/performance monitoring/DevOps/consumption-based platforms
  • Contributed to building a scale CS function
  • Project Management Experience - Bonus - PMP qualification

About New Relic:

New Relic is proud to be an equal opportunity employer. We foster a diverse, equitable, and inclusive environment, free from all types of discrimination, so our Relics can thrive. We hire people with different backgrounds, experiences, abilities, and perspectives.

Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.



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