Customer Success Advocate
4 weeks ago
We are seeking a highly motivated and experienced Customer Success Advocate to join our team at New Relic, Inc. This role requires a strong background in customer-facing sales, renewals, or customer success in the SaaS industry.
The ideal candidate will have 3-5+ years of experience in a similar role, with a proven track record of driving retention, increasing adoption, and delivering expansion. They will also possess excellent communication and analytical skills, with the ability to build strong relationships with internal and customer teams.
The Customer Success Advocate will be responsible for securing renewals, mitigating churn, and growing revenue at renewal time. They will also support customer onboarding, account health checks, and facilitate customer education and enablement.
If you are a results-driven professional with a passion for customer success, we encourage you to apply for this exciting opportunity.
Key Responsibilities:
- Drive Retention - Secure renewals & mitigate churn for both our serve self and subscription customers
- Increase Adoption - Support customer onboarding and account health checks, facilitate customer education and enablement
- Deliver Expansion - Growing revenue at renewal time & throughout the customer lifecycle as well as increase CRR (consumption run rate) for PAYG (Pay as you go) Customers
- Improve Customer Relationships - Engage with accounts at key moments in the customer journey & be their voice within New Relic
Requirements:
- 3 - 5+ years of Customer facing sales, renewals or customer success role in the SaaS industry - Bonus - prior quota carrying role
- Building, analyzing, and interpreting datasets
- Interacting with internal and customer teams at various levels of technical and non-technical depth
- Identifying key goals and steering customers with value-based discussions
- Using and learning new software - Bonus - experience with G Suite, Salesforce (Sales Cloud, Service Cloud, etc.), Groove, Periscope, etc.
Bonus Points:
- Background in observability/performance monitoring/DevOps/consumption-based platforms
- Contributed to building a scale CS function
- Project Management Experience - Bonus - PMP qualification
About New Relic:
New Relic is proud to be an equal opportunity employer. We foster a diverse, equitable, and inclusive environment, free from all types of discrimination, so our Relics can thrive. We hire people with different backgrounds, experiences, abilities, and perspectives.
Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.
-
Customer Success Advocate
3 weeks ago
Bengaluru, Karnataka, India Leadrat Full timeKey Responsibilities:As a Product Growth Specialist at Leadrat, you will help own the overall relationship with our customer base, which includes: initial onboarding and training, increasing adoption, ensuring retention, and ongoing satisfaction.Act as the customers first point of contact, their advocate and champion, working directly with our product team...
-
Customer Success Advocate Lead
2 days ago
Bengaluru, Karnataka, India New Relic, Inc. Full timeSenior Customer Advocate Role OverviewWe have an outstanding opportunity for the right individual to join our customer-centric team as a Senior Customer Advocate.About the TeamWe bring together the best of customer success, renewals, and sales methodologies to deliver positive business outcomes for our customers and business. We drive customer retention,...
-
Customer Success Advocate
4 weeks ago
Bengaluru, Karnataka, India Urban Vault Full timeAbout the RoleUrban Vault is seeking a dedicated and enthusiastic Customer Success Manager to join our dynamic team. As a key member of our business, you will play a crucial role in ensuring our clients receive the highest level of service and support.As a Customer Success Manager, you will be the primary point of contact for our customers, fostering strong...
-
Strategic Customer Success Advocate
1 week ago
Bengaluru, Karnataka, India Oracle Full timeAt Oracle, we're looking for a Strategic Customer Success Advocate to provide exceptional guidance and support to our customers throughout the entire implementation process. Your goal will be to ensure they get the most out of our products and services, maximizing their use of Support Services and driving high levels of satisfaction and revenue growth.We're...
-
Customer Success Advocate
4 weeks ago
Bengaluru, Karnataka, India New Relic, Inc. Full timeWe are seeking a highly motivated and experienced Senior Customer Advocate to join our customer-centric team at New Relic, Inc. This role requires a strong leader who can secure renewals, mitigate churn, and drive customer growth.Key Responsibilities:Drive Retention: Secure renewals and mitigate churn for both serve self and subscription customers.Increase...
-
Product Success Advocate
1 month ago
Bengaluru, Karnataka, India Quantiphi Full timeRole: Product Success AdvocateExperience Level: 4 - 6 YearsAt Quantiphi, we are seeking a skilled professional to serve as the bridge between our company and its customers, actively advocating for their success and satisfaction. This role requires a deep understanding of each customer's unique goals, challenges, and preferences, as well as the ability to...
-
Product Success Advocate
1 week ago
Bengaluru, Karnataka, India Quantiphi Full timeJob Title: Product Success AdvocateAbout Us:At Quantiphi, we empower our customers to achieve their desired outcomes through innovative solutions and expert support. Our team is passionate about delivering exceptional customer experiences that drive long-term success.Salary Range: ₹1,200,000 - ₹1,800,000 per annum (based on experience)Job Description:We...
-
Customer Advocate Lead
5 days ago
Bengaluru, Karnataka, India New Relic, Inc. Full timeOverviewNew Relic, Inc. is a leading provider of observability and performance monitoring solutions. As a Customer Advocate Lead, you will play a crucial role in driving customer success and retention.
-
Product Success Advocate
3 weeks ago
Bengaluru, Karnataka, India Quantiphi Full timeRole: Associate Product ManagerExperience Level: 4 - 6 YearsAt Quantiphi, we seek a Customer Success Evangelist to bridge our company with our customers, actively advocating for customer success and satisfaction. This role requires a proactive approach, going beyond traditional customer support to ensure customers achieve their desired outcomes.Key...
-
Customer Success Advocate
3 weeks ago
Bengaluru, Karnataka, India Zeta Global Full timeCustomer Success Engineer Role SummaryThe Customer Success Engineer plays a pivotal role in ensuring seamless interactions with customers, providing timely resolution to escalating technical issues, and evaluating customer needs to deliver proactive solutions.Key Responsibilities:Evaluate customer needs and apply structured troubleshooting protocols to...
-
Customer Success Advocate
3 weeks ago
Bengaluru, Karnataka, India Singular Full timeAbout the Role:The Customer Success Manager will be responsible for delivering exceptional customer experiences, ensuring seamless product adoption, and driving growth through strategic engagement. This role requires a strong understanding of the mobile marketing ecosystem and technical expertise to manage complex relationships with top-tier...
-
Customer Experience Advocate
3 weeks ago
Bengaluru, Karnataka, India Cresurge Private Limited Full time**About This Role**At Cresurge Private Limited, we are looking for a highly skilled and motivated individual to join our team as a Customer Experience Advocate. This role is a critical part of our customer success strategy and will be responsible for maintaining and developing customer success strategies and best practices.Maintaining and developing customer...
-
Growth Customer Advocate
3 weeks ago
Bengaluru, Karnataka, India New Relic, Inc. Full timeCustomer Advocate RoleWe are seeking an exceptional individual to join our Customer Advocate team at New Relic, Inc. This role involves driving customer retention, increasing adoption, and delivering expansion for our Growth customer base.Drive Retention: Mitigate churn for our serve self-subscription customers by providing proactive support and ensuring...
-
Customer Success Advocate
1 month ago
Bengaluru, Karnataka, India Superset Full timeAbout SupersetSuperset is a leading university recruitment platform that streamlines the graduate hiring process in India. Our innovative technology connects students and employers through on-campus placement cells, simplifying the recruitment market.We are a Blume Ventures-backed startup, now supported by Great Learning, with a mission to revolutionize...
-
Strategic Customer Advocate
3 weeks ago
Bengaluru, Karnataka, India Adobe Full timeAbout the JobWe are seeking a highly experienced Strategic Customer Advocate to lead our customer success team at Adobe. Reporting to [Manager], you will be responsible for developing and implementing strategies to drive customer growth, retention, and satisfaction.Key ResponsibilitiesDevelop and execute customer success plans to achieve business...
-
Customer Success Advocate
4 weeks ago
Bengaluru, Karnataka, India Crio Full timeAt Crio, we're on a mission to empower developers with high-quality applied learning opportunities and nurture the talent for the future.Job DescriptionWe're seeking a highly empathetic and customer-obsessed individual to join our Learning Delivery & Learner Experience Team as a Customer Success Associate.Key Responsibilities:Help our learners navigate their...
-
Customer Experience Advocate
16 hours ago
Bengaluru, Karnataka, India Bolster Legal Full timeAbout the RoleWe are seeking a highly skilled Customer Experience Advocate to join our team at Bolster Legal.As a Customer Experience Advocate, you will be responsible for providing exceptional customer support and service to our clients.This is a full-time position based in Bangalore Urban, Karnataka, India.
-
Customer Success Advocate
4 weeks ago
Bengaluru, Karnataka, India AppsFlyer Full timeAt AppsFlyer, we're passionate about empowering our clients to succeed. As a Customer Success Manager, you'll be the key to unlocking their full potential. Your role will be to ensure that our clients get the most out of our platform, providing them with expert guidance and support every step of the way.Key Responsibilities:Develop and implement customized...
-
Customer Experience Advocate
3 weeks ago
Bengaluru, Karnataka, India Goldman Sachs Full timeJob SummaryAt Goldman Sachs, we are committed to delivering exceptional customer experiences across our wealth management businesses. As a Customer Experience Advocate, you will play a critical role in ensuring that our clients receive the highest level of service, support, and care. This position requires a passionate and results-driven individual who is...
-
Customer Success Advocate
3 weeks ago
Bengaluru, Karnataka, India Crio Full timeKey ResponsibilitiesProvide exceptional customer support to 200-250 learners on the Crio PlatformDevelop a deep understanding of Crio products and services to effectively address learner queriesMonitor learner progress, challenges, and feedback data to drive engagement and successAct as a coach and motivator to help learners achieve their career...