Customer Success Professional
4 weeks ago
Emovur is a leading CPaaS platform that simplifies business communication by providing end-to-end WhatsApp API solutions for SMBs and large enterprises. We are seeking a dynamic and experienced Customer Success Manager to join our team.
Key Responsibilities:- Customer Onboarding and Training: Guide new customers through the onboarding process, ensuring a smooth and efficient transition to our products and services. Provide training and resources to help customers effectively utilize our solutions.
- Relationship Management: Build and maintain strong, long-lasting relationships with customers, acting as a trusted advisor and advocate for their needs within the company.
- Customer Success Planning: Develop and execute customer success plans that outline key milestones, deliverables, and success metrics to ensure customers achieve their desired outcomes.
- Product Adoption and Utilization: Monitor and analyze customer usage data to identify trends and areas for improvement. Provide insights and recommendations to help customers fully leverage our products.
- Issue Resolution: Proactively identify and resolve customer issues, coordinating with internal teams to ensure timely and effective solutions.
- Renewals and Retention: Drive customer renewals and retention by demonstrating the ongoing value of our solutions and addressing any concerns or challenges.
- Customer Feedback: Gather and communicate customer feedback to relevant teams to inform product development and improve overall customer experience.
- Advocacy and Growth: Identify and nurture opportunities for account expansion and upsell, collaborating with sales and marketing teams to drive growth.
- Bachelor's degree in Business, Marketing, or a related field. Advanced degrees or relevant certifications are a plus.
- 1-3 years of experience in customer success, account management, or a related role, preferably within WhatsApp Business API Industry.
- Excellent verbal and written communication skills, with the ability to effectively convey complex concepts to a diverse audience.
- Comfortable with technology and able to quickly learn new tools and systems. Experience with CRM software and customer success platforms is a plus.
- Strong customer orientation with a proven ability to build and maintain customer relationships.
- Strong analytical and problem-solving skills, with the ability to think strategically and execute tactically.
- Ability to work collaboratively with cross-functional teams, including sales, marketing, product, and support.
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