Customer Success Professional

4 weeks ago


Bengaluru, Karnataka, India EMOVUR Full time
Customer Success Manager

Emovur is a leading CPaaS platform that simplifies business communication by providing end-to-end WhatsApp API solutions for SMBs and large enterprises. We are seeking a dynamic and experienced Customer Success Manager to join our team.

Key Responsibilities:
  • Customer Onboarding and Training: Guide new customers through the onboarding process, ensuring a smooth and efficient transition to our products and services. Provide training and resources to help customers effectively utilize our solutions.
  • Relationship Management: Build and maintain strong, long-lasting relationships with customers, acting as a trusted advisor and advocate for their needs within the company.
  • Customer Success Planning: Develop and execute customer success plans that outline key milestones, deliverables, and success metrics to ensure customers achieve their desired outcomes.
  • Product Adoption and Utilization: Monitor and analyze customer usage data to identify trends and areas for improvement. Provide insights and recommendations to help customers fully leverage our products.
  • Issue Resolution: Proactively identify and resolve customer issues, coordinating with internal teams to ensure timely and effective solutions.
  • Renewals and Retention: Drive customer renewals and retention by demonstrating the ongoing value of our solutions and addressing any concerns or challenges.
  • Customer Feedback: Gather and communicate customer feedback to relevant teams to inform product development and improve overall customer experience.
  • Advocacy and Growth: Identify and nurture opportunities for account expansion and upsell, collaborating with sales and marketing teams to drive growth.
Requirements:
  • Bachelor's degree in Business, Marketing, or a related field. Advanced degrees or relevant certifications are a plus.
  • 1-3 years of experience in customer success, account management, or a related role, preferably within WhatsApp Business API Industry.
  • Excellent verbal and written communication skills, with the ability to effectively convey complex concepts to a diverse audience.
  • Comfortable with technology and able to quickly learn new tools and systems. Experience with CRM software and customer success platforms is a plus.
  • Strong customer orientation with a proven ability to build and maintain customer relationships.
  • Strong analytical and problem-solving skills, with the ability to think strategically and execute tactically.
  • Ability to work collaboratively with cross-functional teams, including sales, marketing, product, and support.


  • Bengaluru, Karnataka, India Whatfix Full time

    About Whatfix:Whatfix is a leading Digital Adoption Platform (DAP) that empowers enterprises to achieve greater knowledge, capability, and productivity among their users.Our mission is to maximize the value our customers derive from our product and services by providing exceptional customer success experiences.Job Summary:We are seeking a highly motivated...


  • Bengaluru, Karnataka, India Saas Labs US Inc. Full time

    Customer Success ManagerAt Saas Labs US Inc., we're seeking a seasoned Customer Success Manager to join our team. As a key member of our customer-facing team, you'll be responsible for driving customer success and retention across our global customer base.Key Responsibilities:Build and maintain strong relationships with customers, identifying and addressing...


  • Bengaluru, Karnataka, India Skit Full time

    About UsSkit.ai is a pioneering conversational Voice AI platform in the accounts and receivables (ARM) industry, empowering collection agencies to streamline and accelerate revenue recovery.Our Compliant, Configurable, and Easy-to-deploy Conversational Voice AI platform enables enterprises to automate nearly one million consumer conversations weekly.Job...


  • Bengaluru, Karnataka, India Scrut Automation Full time

    Job Title: Customer Success SpecialistAbout the Role:At Scrut Automation, we are seeking a highly motivated and experienced Customer Success Specialist to join our rapidly growing team. As a key member of our Customer Success team, you will play a critical role in driving customer success by nurturing customers and transforming their compliance journey.Key...


  • Bengaluru, Karnataka, India Twixor Full time

    Become a Key Contributor to Twixor's SuccessTwixor is seeking an experienced Customer Success Manager to join our team. As a key member of our global customer success team, you will play a crucial role in growing our existing client base and delivering successful client outcomes on our next-generation platforms (Twixor AIM & Twixor Compute).Job...


  • Bengaluru, Karnataka, India Hindustan Recruitment Full time

    About Hindustan Recruitment: We are seeking a motivated and experienced customer support professional to join our team as a Customer Success Professional. Job SummaryAs a customer support representative, you will be responsible for ensuring customer satisfaction by providing excellent service and support. You will be part of a team that provides technical...


  • Bengaluru, Karnataka, India Locus Full time

    About the RoleWe are seeking an ambitious Customer Success Professional to join our team at Locus. As a key member, you will be responsible for ensuring the seamless onboarding and adoption of our solutions by our clients.Key ResponsibilitiesWork closely with clients to develop a deep understanding of their business objectives and identify opportunities for...


  • Bengaluru, Karnataka, India Hotelogix India Private Limited Full time

    Job DescriptionAs a Customer Success Professional at Hotelogix India Private Limited, you will be responsible for managing the overall relationship with assigned clients, including on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction.Key ResponsibilitiesOwn overall relationship with assigned...


  • Bengaluru, Karnataka, India Mudrex Inc. Full time

    Mudrex Inc. is a leading platform on a mission to democratize investing, making crypto investing easy and accessible to everyone. Our flagship product, Coin Sets, simplifies investing and has gained universal love. To sustain and support our rapid growth, we are looking to grow our team.The Customer Success Professional at Mudrex plays a crucial role in...


  • Bengaluru, Karnataka, India FieldAssist Full time

    About FieldAssistFieldAssist is a SaaS-based technology platform that transforms route-to-market capabilities of Consumer Packaged Goods (CPG) companies across the value chain. Our platform connects distributors, retailers, salesmen, and leaders digitally, simplifying sales planning, processing, and prediction, as well as distribution discovery, development,...


  • Bengaluru, Karnataka, India Nimesa Technologies Full time

    Customer Success Manager Role at Nimesa TechnologiesAs a Customer Success Manager at Nimesa Technologies, you will be responsible for ensuring our customers achieve their desired outcomes while using our solutions. Your primary goal will be to build and maintain strong relationships with customers, serving as their trusted advisor and advocate within the...


  • Bengaluru, Karnataka, India Mygate Full time

    Job DescriptionAt MyGate, we are seeking a highly skilled Customer Success Associate to join our team. As a key member of our customer support team, you will be responsible for providing exceptional support to our residents and ensuring their overall satisfaction with our services.Key Responsibilities:Respond to customer inquiries in a timely and...


  • Bengaluru, Karnataka, India ANSR Global Corporation Full time

    Customer Success ManagerWe're seeking a seasoned Customer Success Manager to join our team at ANSR Global Corporation. As a key member of our customer-facing team, you'll play a pivotal role in ensuring our customers get the most value from our HR technology solutions.Key Responsibilities:Partner with new customers throughout the onboarding journey, ensuring...


  • Bengaluru, Karnataka, India ANSR Global Corporation Full time

    Role and Responsibilities:We're seeking a dedicated and experienced Customer Success / Onboarding Specialist to join our team at ANSR Global Corporation. As a key member of our team, you will play a pivotal role in ensuring our customers get the most value from our HR technology solutions.Key Responsibilities:Partner with new customers throughout the...


  • Bengaluru, Karnataka, India Graphy Inc. Full time

    Job Overview:At Graphy Inc., we are seeking a highly skilled Customer Success Manager to drive customer satisfaction and growth. As a key member of our team, you will be responsible for managing and nurturing our customer relationships, ensuring their success and satisfaction with our products and services.Key Responsibilities: Develop and maintain strong...


  • Bengaluru, Karnataka, India Prosperr Full time

    About Prosperr.ioWe're a dynamic startup revolutionizing income tax management for salaried individuals, leveraging cutting-edge AI & ML technologies to alleviate the tax burden.Our mission is to provide a unique platform that empowers individuals to take control of their finances, and we're looking for a talented Customer Success Intern to join our team.Job...


  • Bengaluru, Karnataka, India Scrut Automation Full time

    Job Title: Customer Success SpecialistLocation: BangaloreShift Timing: 12PM - 9PM ISTAbout Scrut AutomationScrut Automation is an information security and compliance monitoring platform that helps small and medium cloud-native enterprises develop and maintain a robust security posture and comply with various infosec standards.With the Scrut platform,...


  • Bengaluru, Karnataka, India Locus Full time

    Customer Success Manager Job DescriptionLocus is a leading-edge technology company that revolutionizes the supply chain realm through cutting-edge technology. As a Customer Success Manager, you will play a vital role in driving value for our clients and ensuring their success with our logistics solutions.Key Responsibilities:Onboarding and Adoption: Work...


  • Bengaluru, Karnataka, India Mudrex Inc. Full time

    Mudrex Inc. is revolutionizing the crypto investing landscape with its innovative platform. As a key player in this mission, we are seeking a talented Customer Success Executive to join our team.This pivotal role will play a crucial part in fostering customer trust and ensuring their success with our product. Key responsibilities include:Developing customer...


  • Bengaluru, Karnataka, India Prosperr Full time

    **Customer Success Intern at Prosperr.io**Are you passionate about helping clients thrive in a dynamic startup environment?In this exciting role, you will assist in managing client relationships and ensuring they get the most out of our innovative platform.**Key Responsibilities:**Collaborate with the Customer Success team to address client inquiries and...