Customer Success Professional
1 month ago
At Saas Labs US Inc., we're seeking a seasoned Customer Success Manager to join our team. As a key member of our customer-facing team, you'll be responsible for driving customer success and retention across our global customer base.
Key Responsibilities:- Build and maintain strong relationships with customers, identifying and addressing their needs and pain points to ensure long-term success.
- Develop and execute customer success plans to drive product adoption, renewal, and expansion opportunities.
- Collaborate closely with cross-functional teams, including sales, marketing, and product, to ensure seamless customer experiences.
- Monitor customer health metrics and proactively address any issues or concerns to prevent churn.
- Conduct regular business reviews to stay aligned with customer objectives and showcase value.
- 3-8 years of experience in B2B SaaS Customer Success, with a focus on US & EMEA customers.
- Proven track record of driving customer success and retention.
- Exceptional communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
- Experience working with customer success tools, such as Gainsight, Totango, or ChurnZero.
- A dynamic and global team environment.
- Opportunities for professional growth and development.
- A competitive compensation package.
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Customer Success Professional
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Customer Success Professional
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Customer Success Professional
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Customer Success Professional
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Customer Success Professional
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Customer Success Professional
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Customer Success Professional
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Customer Success Professional
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Customer Success Professional
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Customer Success Professional
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Customer Success Professional
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Customer Success Professional
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Customer Success Professional
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Customer Success Professional
1 month ago
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Customer Success Professional
3 weeks ago
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Customer Success Professional
3 weeks ago
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Customer Success Professional
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Customer Success Professional
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