Customer Success Professional

24 hours ago

Bengaluru, Karnataka, India Hotelogix India Private Limited Full time

Job Description

As a Customer Success Professional at Hotelogix India Private Limited, you will be responsible for managing the overall relationship with assigned clients, including on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction.

Key Responsibilities

  • Own overall relationship with assigned clients, including managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction
  • Meet up upsell/cross sell targets to better customer adoption
  • Establish a trusted and strategic advisor relationship to help drive continued value of our products and services
  • Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team
  • Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
  • Maintain existing customer success metrics and data as directed

Daily and Monthly Responsibilities

  • Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them
  • Review the customer journey, identifying how it's supported, taking a consultative approach in helping clients overcome issues and achieve goals
  • Facilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on time
  • Collaborate, problem solve, and/or strategize upcoming client meetings with team members
  • Prepare necessary documentation or visuals for client to demonstrate performance of campaigns
  • Work with the sales and marketing team to drill customer references and develop case studies, testimonials and other required marketing materials

Requirements

  • 3-5 years of experience in communications, marketing, sales, account management, or customer success
  • Strong verbal and written communication, strategic planning, and project management skills
  • Analytical and process-oriented mindset
  • Comfortable working across multiple departments in a deadline-driven environment
  • Active team player, self-starter, and multi tasker who can quickly adjust priorities

Preferred Qualifications

  • Bachelor's degree
  • Knowledge of Zoho will be a plus point

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