Head of Customer Success
4 weeks ago
About the Role:
We are seeking a highly skilled and experienced Customer Success Director to join our team at Onsurity. As a key member of our leadership team, you will be responsible for developing and implementing a comprehensive customer success strategy to drive high customer satisfaction, retention, and advocacy levels.
Key Responsibilities:
- Develop and implement a customer success strategy to drive customer satisfaction and retention.
- Manage and scale the customer success team, recruiting, training, and mentoring team members to achieve high performance and professional growth.
- Build and maintain strong relationships with customers, understanding their needs and challenges to deliver effective solutions.
- Develop customer success plans to help customers maximise the value of Onsurity's services and achieve their business goals.
- Track and analyse key customer success metrics to evaluate and improve the customer experience.
Requirements:
- 8+ years of experience in customer success, account management, or related roles, with at least 3 years in a leadership capacity.
- Leadership skills, with the ability to lead and inspire a team, drive initiatives, and deliver measurable results.
- Customer-focused, with a proven track record of achieving high levels of customer satisfaction and retention.
- Analytical mindset, with proficiency in data analysis and metrics tracking.
- Exceptional communication, presentation, and interpersonal skills to effectively engage with both external customers and internal teams.
About Onsurity:
Onsurity is a rapidly growing employee healthcare benefits platform that provides flexible and customised healthcare subscriptions for SMEs, start-ups, and enterprises. We believe that access to healthcare benefits shouldn't be a luxury, and it is this philosophy that has strengthened our commitment towards making healthcare affordable and accessible for all.
We encourage you to read more about us on our website and explore our career opportunities to join our team of talented professionals.
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