Head of Customer Success: Enterprise SaaS

3 weeks ago


Bengaluru, Karnataka, India Adobe Full time

About the Role

We're seeking a seasoned Customer Success professional to lead our globally distributed customer success team at Adobe's Digital Learning BU.

This dynamic leader will own Customer Success activities, such as onboarding, services, adoption, advocacy, retention, and outcomes like renewals and up-sell.

Key Responsibilities

  • Define and optimize the customer lifecycle, map the customer journey, and develop listening points in the journey.
  • Develop repeatable and scalable processes to enable high-paced growth.
  • Manage a team to develop delivery plans that maximize the customer experience and achieve higher product adoption, customer satisfaction, and overall health scores.
  • Measure and report the effectiveness of Customer Success Managers, defining operational metrics for the team.
  • Attract, hire, and retain a group of high-potential individual contributors into the team.

Requirements

  • 15+ years of experience working in Customer-facing roles, with 5+ years leading teams in customer success.
  • Strong understanding of SaaS and multi-tenancy fundamentals.
  • Excellent executive communication, negotiation, and presentation skills.
  • Ability to manage crisis and stay calm under pressure.
  • Proven track record of scaling operations by introducing scalable processes, optimizations, and automation.


  • Bengaluru, Karnataka, India Adobe Full time

    Unlock the Potential of Our Enterprise SaaS CustomersAs a dynamic leader with 15+ years of experience in customer-facing roles, you will oversee our globally distributed customer success team tasked with making our Enterprise SaaS customers widely successful. Reporting to the Global Head of Customer Success Group, you will own customer success activities and...


  • Bengaluru, Karnataka, India Adobe Full time

    Customer Success Leadership Opportunity Adobe is seeking an experienced Customer Success professional to lead our globally distributed customer success team. The ideal candidate will have a strong understanding of SaaS and multi-tenancy fundamentals, with a proven track record of scaling operations by introducing scalable processes, optimizations, and...


  • Bengaluru, Karnataka, India Adobe Full time

    Unlock Customer Success at AdobeAdobe is seeking a seasoned leader to head our globally distributed customer success team. As the Head of Customer Success, you will be responsible for ensuring our Enterprise SaaS customers achieve widespread success.Our Customer Success team works closely with clients to understand their business and technical needs,...


  • Bengaluru, Karnataka, India Saas Labs US Inc. Full time

    About the RoleWe are seeking a talented Customer Success Manager to join our team at Saas Labs US Inc. as a key member in driving customer growth and retention.Key Responsibilities:Build and maintain strong relationships with our customers to ensure their success and adoption of our products.Develop and implement customer success plans to drive growth and...


  • Bengaluru, Karnataka, India Saas Labs US Inc. Full time

    Customer Success ManagerAt Saas Labs US Inc., we're seeking a seasoned Customer Success Manager to join our team. As a key member of our customer-facing team, you'll be responsible for driving customer success and retention across our global customer base.Key Responsibilities:Build and maintain strong relationships with customers, identifying and addressing...


  • Bengaluru, Karnataka, India Mihup Full time

    About the RoleWe are seeking a seasoned professional to lead our Customer Success and Delivery functions at Mihup. As the Head of Customer Success and Delivery, you will be responsible for driving both customer success initiatives and delivery operations for our AI-powered SaaS products.Key ResponsibilitiesCustomer Success Management:Lead and expand the...


  • Bengaluru, Karnataka, India FieldAssist Full time

    About FieldAssistFieldAssist is a SaaS-based technology platform that transforms route-to-market capabilities of Consumer Packaged Goods (CPG) companies across the value chain. Our platform connects distributors, retailers, salesmen, and leaders digitally, simplifying sales planning, processing, and prediction, as well as distribution discovery, development,...


  • Bengaluru, Karnataka, India Apna Full time

    About the TeamThe Enterprise business unit at Apna drives revenue, sales, and customer retention. The team is divided into Sales, marketing, and Revenue Operations, which includes Customer Success Management. The sales team is organized by industry expertise, while customer support and marketing teams are horizontal. This team plays a crucial role in...


  • Bengaluru, Karnataka, India Twixor Full time

    Twixor is seeking a seasoned Customer Success Manager to drive growth and deliver successful client outcomes on our next-generation platforms. This role is focused on the global market and requires a strong understanding of customer success metrics. The ideal candidate has experience in B2B enterprise product customer success roles and a passion for...


  • Bengaluru, Karnataka, India Onsurity Full time

    At Onsurity, we're on a mission to make healthcare more accessible and affordable for all. As our Head - Customer Success, you'll play a critical role in driving customer satisfaction, retention, and advocacy levels.Key Responsibilities:Develop and implement a comprehensive customer success strategy to drive high customer satisfaction, retention, and...


  • Bengaluru, Karnataka, India Awaaz Full time

    Awaaz.De, a pioneering FinTech company, is revolutionizing customer engagement in emerging markets. We are seeking a seasoned professional to lead our Client Success team and drive business growth.As Director of Customer Success and Business Growth, you will oversee the smooth day-to-day operations of 12+ enterprise bank and NBFC accounts, ensuring...


  • Bengaluru, Karnataka, India Onsurity Full time

    Customer Success Strategy and LeadershipDevelop and implement a comprehensive customer success strategy to drive high customer satisfaction, retention, and advocacy levels. Align the customer success vision with Onsurity's strategic objectives, acting as a voice of the customer within the company.Key Responsibilities:Manage and scale the customer success...


  • Bengaluru, Karnataka, India OrbitShift Full time

    About OrbitShiftWe're a dynamic, fast-paced environment where innovation meets execution. Our team of leaders from Amazon, McKinsey, IIT, and Stanford is transforming enterprise consultative technology sales with AI-led SaaS products.Job Description:As a Product Manager at OrbitShift, you'll own the entire product lifecycle, driving execution and...


  • Bengaluru, Karnataka, India Onsurity Full time

    About the Role:We are seeking a highly skilled and experienced Customer Success Director to join our team at Onsurity. As a key member of our leadership team, you will be responsible for developing and implementing a comprehensive customer success strategy to drive high customer satisfaction, retention, and advocacy levels.Key Responsibilities:Develop and...


  • Bengaluru, Karnataka, India Scrut Automation Full time

    Job Title: Customer Success SpecialistLocation: BangaloreShift Timing: 12PM - 9PM ISTAbout Scrut AutomationScrut Automation is an information security and compliance monitoring platform, aimed at helping small and medium cloud-native enterprises develop and maintain a robust security posture, and comply with various infosec standards such as SOC 2, ISO...


  • Bengaluru, Karnataka, India Whatfix Full time

    About WhatfixWhatfix is the #1 Digital Adoption Platform (DAP) for Enterprises, empowering users to have successful experiences with technology, achieving greater knowledge, capability, and productivity.Why Work at Whatfix?Accelerated growth and expansionTop decile Y-o-Y revenue growth rate of 65%Doubled the workforce since 2021Raised $140 million to...


  • Bengaluru, Karnataka, India MoEngage Inc. Full time

    About MoEngageWe are a leading marketing technology stack provider helping brands redefine customer engagement in the mobile era. Our solution analyzes billions of data points to predict customer behavior and build proactive marketing campaigns.Our diverse technology stack includes artificial intelligence, big data, web, and mobile platforms. We work with...


  • Bengaluru, Karnataka, India Onsurity Full time

    Customer Success Leadership at OnsurityOnsurity is a pioneering employee healthcare platform dedicated to making healthcare accessible and affordable for all. As our Head of Customer Growth and Success, you will be instrumental in driving customer satisfaction, retention, and advocacy levels.Develop and implement a comprehensive customer success strategy to...


  • Bengaluru, Karnataka, India Twixor Full time

    Customer Success is a key role at Twixor, responsible for driving successful client outcomes on our next generation platforms.We are looking for a mid- to senior-level Customer Success Manager to join our team.Key Responsibilities:Establish a trusted advisor relationship with customer stakeholders and own the value roadmap for the customerSet the groundwork...


  • Bengaluru, Karnataka, India Scrut Automation Full time

    Job Title: Customer Success SpecialistAbout Scrut Automation:Scrut Automation is an information security and compliance monitoring platform, aimed at helping small and medium cloud-native enterprises develop and maintain a robust security posture, and comply with various infosec standards such as SOC 2, ISO 27001, GDPR, and the like with ease. With the help...