Customer Success Manager

24 hours ago


Bengaluru, Karnataka, India BayOne Solutions Full time

Job Title: Customer Success Manager

Location: Bengaluru or Gurgaon (Onsite)

Type: Fulltime with BayOne Solutions

Responsibilities:

As a Customer Success Manager, you will be responsible for providing oversight and orchestrating Premium services deliverables. You will work closely with customers to understand their needs and develop strategies to meet their goals.

Key Responsibilities:

  • Provide exceptional customer service and support
  • Develop and implement customer success plans
  • Collaborate with cross-functional teams to resolve customer issues
  • Monitor and analyze customer satisfaction and feedback
  • Identify and implement opportunities for growth and improvement

Requirements:

  • Minimum 2-4 years of experience in customer success or a related field
  • Professional degree or equivalent experience and 5+ years of related experience
  • Basic knowledge of one or more of the following technologies: Wireless, Networking, Cloud, Customer Success tools
  • Intermediate level skills with Microsoft Office applications including EXCEL and Outlook
  • Demonstrated English verbal, written, and typing skills
  • Demonstrated ability to understand and communicate effectively with customers at a low technical level and high management level
  • Team player and mentor
  • Account management skills are preferred
  • Demonstrated Program Management skills and high organizational skills required, PMP certification desired
  • ITIL/ITSM certification desired

What We Offer:

  • Opportunity to work with a leading company in the industry
  • Collaborative and dynamic work environment
  • Competitive salary and benefits package
  • Opportunities for growth and professional development

How to Apply:

Please submit your resume and cover letter to apply for this position.



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