Customer Success Manager
7 days ago
Skit.ai is a leading conversational Voice AI platform in the accounts and receivables (ARM) industry, empowering collection agencies to streamline and accelerate revenue recovery. Our Compliant, Configurable, and Easy-to-deploy Conversational Voice AI platform enables enterprises to automate nearly one million consumer conversations weekly.
Job Title:Customer Success ManagerWork Location: Indiranagar, Bangalore
Shift: US Shift
Job Description:Key Responsibilities:- Own onboarding, nurturing, retention, up-selling, and ongoing success for all customers.
- Work closely with customers to ensure they fully utilize the product capabilities to ensure fast time to value and continued value generation.
- Address customer issues on priority to ensure high CSAT.
- Highlight any issues/concerns which might be impacting CSAT/Value/retention internally to product/sales/Finance/management and ensure follow-up for timely redressal.
- Maintain discipline around metrics update to ensure end-to-end customer health tracking.
- Work closely with marketing team to create referral opportunities/advocates within the customer portfolio.
- Ensure portfolio retention and expansion targets are met.
- Partner with cross-functional teams to ensure customer feedback is incorporated into the product roadmap.
- 3 to 6 years of customer-facing experience in customer success, consulting, or professional services for a SAAS/AI firm.
- Prior experience with early/mid-stage B2B start-ups will be preferable.
- Deep customer handling experience.
- Incredible precision, attention to detail, and organization skills.
- Demonstrated experience using analytical tools to measure performance, determine improvements, and innovations.
- Strong end-to-end ownership of metrics and numbers.
- Experience working with cross-functional teams and projects, especially sales, product, and engineering.
- B.Tech/BE/MBA preferred; prior experience or strong aptitude for technical domain.
- Currently CSM/Professional services manager at a reputed SAAS/AI firm.
- Consultant at a reputed consulting firm with experience handling customer relationships directly.
-
Customer Success Manager
6 days ago
Bengaluru, Karnataka, India Altisource Full timeJob Title: Customer Success ManagerJob Summary:We are seeking a highly skilled Customer Success Manager to join our team at Altisource. The successful candidate will be responsible for overseeing the day-to-day operations of the customer service team, ensuring that all activities are aligned with the organization's objectives.Key Responsibilities:Team...
-
Customer Success Manager
1 day ago
Bengaluru, Karnataka, India Whatfix Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Whatfix. As a Customer Success Manager, you will be responsible for ensuring our customers achieve their desired outcomes from our product. You will work closely with our customers to understand their business needs and develop strategies to help them succeed.Key...
-
Customer Success Manager
1 day ago
Bengaluru, Karnataka, India Altisource Full timeJob Title: Customer Success ManagerJob Summary:We are seeking a highly skilled Customer Success Manager to join our team at Altisource. As a Customer Success Manager, you will be responsible for overseeing the day-to-day operations of the customer service team, ensuring that all activities are aligned with the organization's objectives.Key Responsibilities:*...
-
Customer Success Manager
6 days ago
Bengaluru, Karnataka, India hypergro Full timeUnlock Customer Success with HypergroHypergro is a pioneering AI-powered UGC Video Ads company based in Bengaluru. Our innovative Efficient Acquisition system streamlines customer acquisition through AI-driven UGC video ads, resulting in increased traffic, installs, and sales for businesses. We prioritize user-generated content (UGC) to create personalized...
-
Customer Success Manager
5 days ago
Bengaluru, Karnataka, India Altisource Full timeJob Title: Customer Success ManagerAt Altisource, we are seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer success team, you will be responsible for ensuring our clients achieve their goals and objectives through our products and services.Key Responsibilities:Team Management: Oversee the day-to-day operations...
-
Customer Success Manager
6 days ago
Bengaluru, Karnataka, India EMOVUR Full timeCustomer Success ManagerEmovur is a leading CPaaS platform that simplifies business communication by providing end-to-end WhatsApp API solutions for SMBs and large enterprises.The ideal candidate will have a passion for building strong relationships with customers, a deep understanding of customer needs, and a proven track record of driving customer...
-
Customer Success Manager
7 days ago
Bengaluru, Karnataka, India Altisource Full timeJob Title: Customer Success ManagerAt Altisource, we are seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you will be responsible for ensuring the success of our clients by delivering exceptional customer service and support.Key Responsibilities:Team Management: Oversee the day-to-day operations...
-
Customer Success Manager
7 days ago
Bengaluru, Karnataka, India Singular Full timeAbout SingularSingular is a next-generation attribution and marketing analytics platform that empowers marketers to make data-driven decisions. Our platform aggregates and normalizes data from thousands of channels, providing actionable insights to optimize marketing strategies.Job DescriptionWe are seeking a highly motivated and energetic Customer Success...
-
Customer Success Manager
1 day ago
Bengaluru, Karnataka, India BayOne Solutions Full timeJob Title: Customer Success ManagerLocation: Bengaluru or Gurgaon (Onsite)Type: Fulltime with BayOne SolutionsResponsibilities:As a Customer Success Manager, you will be responsible for providing oversight and orchestrating Premium services deliverables. You will work closely with customers to understand their needs and develop strategies to meet their...
-
Customer Success Manager
4 days ago
Bengaluru, Karnataka, India Mudrex Inc. Full timeCustomer Success ManagerMudrex Inc. is a leading platform in the democratization of investing, aiming to make crypto investing easy and accessible to everyone. Our flagship product, Coin Sets, has gained universal love, and we're growing rapidly. To sustain this growth, we're looking to expand our team. The Customer Success Manager will play a crucial role...
-
Customer Success Manager
7 days ago
Bengaluru, Karnataka, India Altisource Full timeJob DescriptionKey Responsibilities:Team Management:Oversee the day-to-day operations of the customer service team, ensuring that all activities are aligned with the organization's objectives.Ensure adherence to established SLAs, including response times, call resolution rates, and customer service quality.Prepare and present regular performance reports to...
-
Customer Success Manager
7 days ago
Bengaluru, Karnataka, India HireQuotient Full timeAbout UsHireQuotient is a pioneering AI-first SaaS company revolutionizing global hiring. With a strong focus on innovation, we've established a presence in the US market and expanded globally.Job DescriptionWe're seeking a dedicated Customer Success Manager to join our team in Bengaluru. As a strategic consultant, you'll work closely with clients to ensure...
-
Customer Success Manager
1 day ago
Bengaluru, Karnataka, India Singular Full timeSingular is a next-gen attribution and marketing analytics platform that empowers marketers with actionable insights from previously siloed data.As a Customer Success Manager, you will serve as a client advocate, project managing all customer onboarding and overseeing technical solution deliveries to ensure clients are properly implemented on our...
-
Customer Success Manager
7 days ago
Bengaluru, Karnataka, India Whatfix Full timeAbout WhatfixWhatfix is the #1 Digital Adoption Platform (DAP) for Enterprises. We empower anyone, anywhere to have successful experiences with the technology they use every day, achieving greater knowledge, capability, and productivity for themselves and their organizations.Why Whatfix?Accelerated Growth and ExpansionTop decile Y-o-Y revenue growth rate of...
-
Customer Success Manager
6 days ago
Bengaluru, Karnataka, India Whatfix Full timeAbout WhatfixWhatfix is the #1 Digital Adoption Platform (DAP) for Enterprises. We empower anyone, anywhere to have successful experiences with the technology they use every day, achieving greater knowledge, capability, and productivity for themselves and their organizations.We have five offices globally in the US, India, UK, and Australia, and work with...
-
Customer Success Manager
7 days ago
Bengaluru, Karnataka, India ToolJet Full timeAbout the CompanyToolJet is a leading low-code platform for building and deploying custom internal tools. With a team of 50 members working from different regions of India, we've raised funding from investors like Microsoft's M12, Nexus Venture Partners, January Capital & Ratio Ventures.Job ResponsibilitiesYou will be responsible for taking full ownership of...
-
Customer Success Manager
1 day ago
Bengaluru, Karnataka, India Anthology Inc Full timeAbout the Role:We are seeking a highly skilled Customer Success Manager to join our team at Anthology Inc. As a Customer Success Manager, you will be responsible for ensuring that our customers achieve their business goals and objectives through the effective use of our products and services.Key Responsibilities:Develop and implement account engagement and...
-
Customer Success Manager
7 days ago
Bengaluru, Karnataka, India Kirana Club Full timeUnlock Your Potential with Kirana ClubWe're revolutionizing the FMCG landscape in India, and we need your expertise to fuel our growth. As a key member of our team, you'll play a crucial role in building lasting relationships with our FMCG clients.What's in it for you?Career-defining role: Be the face of Kirana Club, driving business growth and...
-
Customer Success Manager
6 days ago
Bengaluru, Karnataka, India Locus Full timeAbout the RoleLocus is seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you will be responsible for building and maintaining strong relationships with our clients, ensuring their success with our solutions, and driving business growth.Key ResponsibilitiesDevelop and execute customized client...
-
Customer Success Manager
7 days ago
Bengaluru, Karnataka, India Locus Full timeCustomer Success ManagerLocus is a leading-edge technology company dedicated to solving the most challenging problems in logistics and supply chain. As a Customer Success Manager, you will play a critical role in driving value for our clients and ensuring their success with our solutions.Key Responsibilities:Develop and execute customized management plans...