Customer Success Advocate

1 month ago


Bengaluru, Karnataka, India New Relic, Inc. Full time
Customer Success Advocate

We are seeking a highly motivated and customer-centric individual to join our Customer Advocate team at New Relic, Inc. As a Customer Success Advocate, you will play a pivotal role in driving customer retention, expansion, and adoption of our platform.

Key Responsibilities:
  • Secure renewals and mitigate churn for our serve self and subscription customers
  • Support customer onboarding and account health checks, facilitate customer education and enablement
  • Grow revenue at renewal time and throughout the customer lifecycle, as well as increase CRR for PAYG customers
  • Engage with accounts at key moments in the customer journey and be their voice within New Relic
Requirements:
  • 3-5+ years of customer-facing sales, renewals, or customer success experience in the SaaS industry
  • Building, analyzing, and interpreting datasets
  • Interacting with internal and customer teams at various levels of technical and non-technical depth
  • Identifying key goals and steering customers with value-based discussions
  • Using and learning new software, including G Suite, Salesforce, and other tools

We value diversity, equity, and inclusion at New Relic, and we are committed to creating a welcoming and inclusive environment for all employees. If you are passionate about customer success and have a strong track record of driving growth and retention, we encourage you to apply for this exciting opportunity.



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