Client Success Advocate

6 days ago


Bengaluru, Karnataka, India Searce Technologies Inc Full time

About the Role

The Client Success Partner will be responsible for fostering long-term relationships with assigned customers, collaborating with key business executives and stakeholders. This role will serve as the primary point of contact for customer matters, ensuring timely and successful delivery of solutions according to customer needs.

Key Responsibilities

  • Develop and maintain strong, long-lasting customer relationships
  • Ensure timely and successful delivery of solutions according to customer needs and objectives
  • Communicate progress of monthly/quarterly initiatives to internal and external stakeholders
  • Forecast and track key account metrics
  • Identify and grow opportunities within existing accounts, collaborating with product sales specialists and cross-functional teams for up-sell and cross-sell of Searce products and services
  • Responsible for renewals, customer engagement, and high customer satisfaction
  • Monitor clients' business strategies/feedback, market trends, competitive landscape, and operating methods for continuous business improvement
  • Expertise in dealing with various sales situations and acquiring clients through value-based selling

Preferred Qualifications

  • Graduate degree (preferably with an MBA in Sales & Marketing)
  • 2-4 years of experience in enterprise sales for technology services or products
  • Strong written and verbal communication skills
  • Ability to interact, converse, and ideate with CTOs, CEOs, VPs, and IT Directors
  • Expertise in recruitment, training, and selection of sales professionals, experience in managing and grooming fresh talent, and managing tight deliverables


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