Client Success Partner
6 days ago
About the Role
A Client Success Partner at Searce Technologies Inc will be responsible for fostering long-term relationships with key customers, collaborating with business executives and stakeholders to deliver tailored solutions that meet their needs.
Key Responsibilities
- Act as the primary point of contact for customer inquiries and concerns
- Develop and maintain strong, lasting relationships with customers
- Ensure timely and successful delivery of solutions according to customer objectives
- Communicate progress of initiatives to internal and external stakeholders
- Forecast and track key account metrics
- Identify and grow opportunities within existing accounts, collaborating with cross-functional teams for up-sell and cross-sell of Searce products and services
- Focus on renewals, customer engagement, and high customer satisfaction
- Monitor clients' business strategies, market trends, competitive landscape, and operating methods for continuous business improvement
- Expertise in handling various sales situations and acquiring clients through value-based selling
Preferred Qualifications
- Graduate degree, preferably with an MBA in Sales and Marketing
- 2-4 years of experience in enterprise sales for technology services or products
- Strong written and verbal communication skills
- Ability to interact with CTOs, CEOs, VPs, and IT Directors
- Experience in recruitment, training, and selection of sales professionals, as well as managing and grooming fresh talent
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