Client Success Manager
3 weeks ago
The Client Success Manager is a key role at NTT DATA, responsible for developing and maintaining strong relationships with clients to drive value and growth. This role requires a strong understanding of client needs and the ability to deliver tailored solutions to meet those needs.
The ideal candidate will have a background in sales, service, or consultancy, with experience in a large-scale IT services environment. They will be able to interpret client business strategies and identify opportunities for company solutions and services.
The Client Success Manager will work closely with sales and client/service delivery management teams to deliver in-contract growth and successful on-time renewals. They will also be responsible for data quality management and building and maintaining client success management skills and operating knowledge.
Key Responsibilities:
- Develop and maintain relationships with client representatives to management level
- Ensure clients are able to interact successfully with the company and optimize engagement
- Act as an escalation point for client issues
- Ensure clients are aware of and successfully adopting offer features
- Proactively help clients realize value from offers and meet original business objectives
- Drive up-sell of existing offers/services and close deals to achieve revenue targets
- Identify cross-sell opportunities and facilitate engagement with sales/GTM functions
- Minimize churn at renewal and seek opportunities to drive up-sell/cross-sell
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