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Cybersecurity Director

1 month ago

Bengaluru, Karnataka, India CloudSEK Full time

We are seeking a seasoned Cybersecurity Director to lead our Client Success team, driving engagement, satisfaction, and retention for our cutting-edge cybersecurity solutions.

About CloudSEK

At CloudSEK, we empower businesses to harness the power of AI-driven cybersecurity. Founded in 2015, we've grown rapidly, earning prestigious awards, including the Security Product Company of the Year in 2020. Our innovative product suite includes CloudSEK XVigil, BVigil, and SVigil, offering unparalleled threat detection and response capabilities.

Job Summary

The Cybersecurity Director will spearhead our client success initiatives, ensuring seamless onboarding, fostering strong relationships with key stakeholders, and proactively addressing customer needs. This role demands strategic leadership, technical expertise, and exceptional communication skills.

Key Responsibilities

  • Leadership and Strategy: Develop and implement customer success strategies that drive business growth and customer satisfaction.
  • Customer Onboarding: Oversee the onboarding process, ensuring customers are effectively integrated and trained on our solutions.
  • Relationship Management: Foster strong relationships with key stakeholders, acting as a trusted advisor to understand their needs and challenges.
  • Proactive Engagement: Monitor customer health metrics and proactively address issues, providing guidance on best practices and optimization strategies.
  • Collaboration: Work closely with sales, product, and technical teams to ensure a seamless customer experience and gather feedback for product improvement.
  • Team Development: Lead, mentor, and develop a high-performing customer success team, promoting a culture of excellence and continuous learning.
  • Customer Advocacy: Serve as the voice of the customer within the organization, advocating for their needs and ensuring alignment with our business objectives.
  • Reporting and Metrics: Establish and track key performance indicators (KPIs) to measure the success of customer success initiatives and report on customer health and satisfaction.

Requirements

  • Prior experience in customer success in the cybersecurity industry.
  • Strong understanding of cybersecurity concepts, technologies, and market trends.
  • Exceptional communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
  • Experience leading and developing teams, with a focus on fostering a customer-centric culture.
  • Analytical mindset with the ability to derive insights from data to drive decisions and improvements.
  • Strong problem-solving skills and the ability to manage multiple priorities in a fast-paced environment.

What We Offer

  • A competitive estimated salary of $120,000 - $180,000 per annum, based on experience and qualifications.
  • A dynamic and innovative work environment with opportunities for professional growth and development.
  • A chance to work with cutting-edge technology and contribute to shaping the future of cybersecurity.