Client Success Expert

3 weeks ago


Bengaluru, Karnataka, India Decision Foundry Full time

About the Role:

Decision Foundry is a fast-growing global data consultancy seeking a highly motivated Client Success Expert to accelerate adoption, engagement, and growth for clients of all sizes.

As a Client Success Expert, you will work closely with cross-functional teams to deliver excellent client experiences and help drive the continued growth of our company.

Key Responsibilities:

  • Own the overall relationship with assigned clients, including onboarding, implementation, adoption, retention, and ensuring high levels of customer satisfaction.
  • Establish a trusted advisor relationship to drive continued value of our solutions.
  • Maintain and develop client success strategies, best practices, and client support content.
  • Communicate effectively with internal and external senior-level management to understand customer needs, maximize retention, and growth.


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