Customer Success Operations Lead

5 hours ago


Bengaluru, Karnataka, India Awign Expert Full time

About Awign Expert:

Award-winning Awign Expert, a division of Awign - India's leading work-as-a-service platform, connects skilled professionals with exciting project-based opportunities from top companies. Our mission is to empower professionals to focus on their work by managing administrative tasks and providing access to a network of renowned companies and rewarding assignments.

Experience Required: Minimum 6 years

Location: Remote

Job Responsibilities


• Build strong relationships with new clients on Nitrogen


• Understand client requirements and provide tailored solutions


• Manage ongoing support with existing customers, working closely with CS & SRE teams


• Lead solutioning conversations during sales and drive product enhancements


• Collaborate with the product team to translate client requirements into new feature sets


• Analyze data and prepare insightful reports

Required Technical Skills:

Must have


• Excellent knowledge of HTML, JS, and CSS frameworks


• Good understanding of web application frameworks


• Strong experience in designing and implementing Web Services and API


• Excellent communication skills


• Good knowledge of Version Control Systems and Build processes


• Good analytical and problem-solving skills

Nice to have


• Cloud Platform experience (GCP/AWS/Azure)


• Kubernetes and Docker experience

Education Qualification


• UG: B. Tech / B.E. – Computers OR PG: MCA / M. Tech

Additional Requirements


• Strong experience in designing and implementing Web Services and API


• Excellent communication skills


• Good knowledge of Version Control Systems and Build processes


• Good analytical and problem-solving skills


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