Customer Success Operations Lead
5 hours ago
About Awign Expert:
Award-winning Awign Expert, a division of Awign - India's leading work-as-a-service platform, connects skilled professionals with exciting project-based opportunities from top companies. Our mission is to empower professionals to focus on their work by managing administrative tasks and providing access to a network of renowned companies and rewarding assignments.
Experience Required: Minimum 6 years
Location: Remote
Job Responsibilities
• Build strong relationships with new clients on Nitrogen
• Understand client requirements and provide tailored solutions
• Manage ongoing support with existing customers, working closely with CS & SRE teams
• Lead solutioning conversations during sales and drive product enhancements
• Collaborate with the product team to translate client requirements into new feature sets
• Analyze data and prepare insightful reports
Required Technical Skills:
Must have
• Excellent knowledge of HTML, JS, and CSS frameworks
• Good understanding of web application frameworks
• Strong experience in designing and implementing Web Services and API
• Excellent communication skills
• Good knowledge of Version Control Systems and Build processes
• Good analytical and problem-solving skills
Nice to have
• Cloud Platform experience (GCP/AWS/Azure)
• Kubernetes and Docker experience
Education Qualification
• UG: B. Tech / B.E. – Computers OR PG: MCA / M. Tech
Additional Requirements
• Strong experience in designing and implementing Web Services and API
• Excellent communication skills
• Good knowledge of Version Control Systems and Build processes
• Good analytical and problem-solving skills
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