Customer Success Expert

3 weeks ago

Bengaluru, Karnataka, India Kasplo Full time

At Kasplo, we're seeking a talented Customer Success Expert to join our team. In this pivotal role, you'll be the primary point of contact for our customers, ensuring they derive maximum value from our products and services. Your role will be crucial in fostering strong relationships with customers, addressing their needs, and driving their satisfaction and retention. You'll work closely with our sales, support, and product teams to drive customer success and growth.

Key Responsibilities:

  1. Customer Onboarding: Guide new customers through the onboarding process, ensuring they're set up for success and understand how to use our products effectively.
  2. Customer Engagement: Regularly check in with customers to ensure they're satisfied with our products and are utilizing them to their full potential.
  3. Issue Resolution: Act as the primary point of contact for customer inquiries and issues, working with internal teams to ensure timely and satisfactory resolution.
  4. Customer Training: Provide training and resources to customers to help them effectively use our products, including hosting webinars, creating tutorials, and offering personalized sessions.
  5. Customer Advocacy: Serve as the voice of the customer within the company, relaying feedback to our product and development teams to drive improvements.
  6. Renewals and Upselling: Identify opportunities for upselling and renewals by understanding customer needs and presenting additional features or products that can benefit them.
  7. Customer Retention: Implement strategies to reduce churn and increase customer retention by identifying at-risk customers and proactively addressing their concerns.
  8. Data Analysis: Monitor customer usage data to identify patterns, trends, and opportunities for improvement, and report these insights to the Customer Success Manager.
  9. Cross-functional Collaboration: Work closely with sales, marketing, and product teams to ensure a seamless customer experience and address any potential roadblocks.

Qualifications:

  • Education: Bachelor's degree in Business, Communication, or a related field (preferred).
  • Experience: 0-1 years of experience in customer success, account management, or a related role.
  • Skills:
    • Excellent communication and interpersonal skills.
    • Strong problem-solving abilities and a customer-centric mindset.
    • Ability to manage multiple customer accounts and prioritize tasks effectively.
    • Familiarity with CRM software and customer success tools.
    • Ability to analyze customer data and derive actionable insights.

  • Customer Success Operations Lead

    3 weeks ago

    Bengaluru, Karnataka, India Awign Expert Full time

    About Awign Expert:Award-winning Awign Expert, a division of Awign - India's leading work-as-a-service platform, connects skilled professionals with exciting project-based opportunities from top companies. Our mission is to empower professionals to focus on their work by managing administrative tasks and providing access to a network of renowned companies...

  • Digital Adoption Expert

    2 weeks ago

    Bengaluru, Karnataka, India Awign Expert Full time

    About Awign Expert:Awign Expert is an Enterprise focused platform that helps businesses Hire, Assess and Manage high skilled resources for Gig Based Projects. We provide our Experts a gateway to work for and build a freelance/consulting career with large scale Enterprises.We are a newly launched business division of Awign, which is one of the pioneers and...

  • Customer Success Expert

    4 weeks ago

    Bengaluru, Karnataka, India Iron Mountain Full time

    About Iron MountainWe're a company that knows the impact of work done well. Our customers, employees, and the planet all benefit when we do things right. We're looking for smart, committed people to help us make a difference.Our ExpertiseWe provide expert, sustainable solutions in records and information management, digital transformation services, data...

  • Client Success Expert

    3 weeks ago

    Bengaluru, Karnataka, India Decision Foundry Full time

    About the Role:Decision Foundry is a fast-growing global data consultancy seeking a highly motivated Client Success Expert to accelerate adoption, engagement, and growth for clients of all sizes.As a Client Success Expert, you will work closely with cross-functional teams to deliver excellent client experiences and help drive the continued growth of our...

  • Customer Success Expert

    3 weeks ago

    Bengaluru, Karnataka, India Sunday Full time

    About SundaySunday is a profitable and growing e-commerce startup in the sleep space, offering a fast-paced and fun work environment with a youthful, dynamic team. Our startup culture combines the benefits of a large company with the agility of a small business.Job RoleWe're looking for a Customer Success Specialist to join our team. As a Customer Success...

  • Technical Success Manager

    2 weeks ago

    Bengaluru, Karnataka, India JFrog Full time

    Technical Success Manager - Customer Experience ExpertBangalore, India | Technical Support Share positionAt JFrog, we're reinventing DevOps to help the world's greatest companies innovate. This is a special place with a unique combination of brilliance, spirit, and great people. Here, if you're willing to do more, your career can take off. As a Technical...

  • Customer Success Manager

    3 weeks ago

    Bengaluru, Karnataka, India Whatfix Full time

    Customer Success Manager - Digital Adoption ExpertWhatfix is a leading Digital Adoption Platform (DAP) for Enterprises, empowering users to achieve greater knowledge, capability, and productivity with the technology they use every day. We are seeking a highly skilled Customer Success Manager to join our team, who will be responsible for maximizing the value...

  • Customer Success Advocate

    3 weeks ago

    Bengaluru, Karnataka, India Singular Full time

    About the Role:The Customer Success Manager will be responsible for delivering exceptional customer experiences, ensuring seamless product adoption, and driving growth through strategic engagement. This role requires a strong understanding of the mobile marketing ecosystem and technical expertise to manage complex relationships with top-tier...

  • Supply Chain Consultant

    5 days ago

    Bengaluru, Karnataka, India Manhattan Associates Full time

    Job SummaryWe are seeking an experienced Supply Chain Consultant to join our team at Manhattan Associates. As a key member of our customer success team, you will be responsible for providing expert-level support and guidance to our clients to ensure their supply chain operations run smoothly.About the RoleThis is a unique opportunity to work with a leading...

  • Customer Success Associate

    4 weeks ago

    Bengaluru, Karnataka, India ETeam Full time

    Customer Success Specialist Job DescriptionWe are seeking a skilled Customer Success Specialist to join our team at ETeam. The ideal candidate will have excellent communication skills and the ability to work with clients to resolve issues and improve their overall experience.Responsibilities:Provide top-notch customer support to clients via phone, email, and...

  • Customer Success Manager

    4 weeks ago

    Bengaluru, Karnataka, India Scrut Automation Full time

    Job Title: Customer Success SpecialistAbout Scrut Automation:Scrut Automation is an information security and compliance monitoring platform, aimed at helping small and medium cloud-native enterprises develop and maintain a robust security posture, and comply with various infosec standards such as SOC 2, ISO 27001, GDPR, and the like with ease. With the help...

  • Customer Success Liaison

    2 weeks ago

    Bengaluru, Karnataka, India AppsFlyer Full time

    Role OverviewAppsFlyer is seeking a talented Customer Success Liaison to join our team. As a key member of our Customer Success organization, you will be responsible for ensuring our clients derive maximum value from our platform.Key ResponsibilitiesWork closely with clients to understand their mobile marketing goals and objectives.Provide expert guidance on...

  • Customer Success Engineer

    4 weeks ago

    Bengaluru, Karnataka, India Locus Full time

    Customer Success EngineerLocus is a leading-edge technology company dedicated to solving complex logistics and supply chain problems. We're looking for a Customer Success Engineer to join our team and help us deliver exceptional customer experiences.Key Responsibilities:Interact with customers to resolve complex support issues and provide exceptional service...

  • Customer Success Manager

    4 weeks ago

    Bengaluru, Karnataka, India Scrut Automation Full time

    Job Title: Customer Success SpecialistLocation: BangaloreShift Timing: 12PM - 9PM ISTAbout Scrut AutomationScrut Automation is an information security and compliance monitoring platform, aimed at helping small and medium cloud-native enterprises develop and maintain a robust security posture, and comply with various infosec standards such as SOC 2, ISO...

  • Customer Success Professional

    3 weeks ago

    Bengaluru, Karnataka, India Scrut Automation Full time

    Job Title: Customer Success SpecialistLocation: BangaloreShift Timing: 12PM - 9PM ISTAbout Scrut AutomationScrut Automation is an information security and compliance monitoring platform that helps small and medium cloud-native enterprises develop and maintain a robust security posture and comply with various infosec standards.With the Scrut platform,...

  • Customer Success Manager

    7 days ago

    Bengaluru, Karnataka, India ANSR Global Corporation Full time

    Customer Success ManagerWe're looking for a seasoned Customer Success Manager to join our team at ANSR Global Corporation. As a key member of our HR technology solutions team, you'll be responsible for ensuring our customers get the most value from our products.Key Responsibilities:Partner with new customers throughout the onboarding journey to ensure a...

  • Business Success Analyst

    3 weeks ago

    Bengaluru, Karnataka, India Scrut Automation Full time

    Job Title: Business Success Analyst - Cloud Security ExpertWe are seeking a Business Success Analyst - Cloud Security Expert to join our team at Scrut Automation. As a Business Success Analyst - Cloud Security Expert, you will play a key role in driving Customer Success by nurturing customers in our rapidly growing business.Responsibilities:Own Customer Life...

  • Customer Success Specialist

    4 weeks ago

    Bengaluru, Karnataka, India Planview Full time

    Customer Success SpecialistPlanview is seeking a Customer Success Specialist to help ensure our mid-tier customers deeply adopt our Planview Products. This role will optimize and expand multi-channel programs to drive customer adoption and retention efficiently and effectively at scale.Responsibilities:Engage in proactive communication with customers via...

  • SAP ABAP HANA Technical Development Expert

    3 weeks ago

    Bengaluru, Karnataka, India Awign Expert Full time

    Job Title: SAP ABAP HANA Technical Development ExpertAbout Awign Expert:Awign Expert is an enterprise-focused platform that helps businesses Hire, Assess and Manage highly skilled resources for Gig Based Projects. We provide our Experts a gateway to work for and build a freelance/consulting career with large-scale Enterprises. We are a newly launched...

  • Customer Success Specialist

    2 weeks ago

    Bengaluru, Karnataka, India Locus Full time

    Job Description: We are seeking a skilled Customer Success Specialist to join our team at Locus. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers, ensuring their satisfaction, and driving business growth.About the Role: In this role, you will interact with customers to resolve complex...