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Customer Success Manager

1 month ago

Bengaluru, Karnataka, India ANSR Global Corporation Full time

Customer Success Manager

We're looking for a seasoned Customer Success Manager to join our team at ANSR Global Corporation. As a key member of our HR technology solutions team, you'll be responsible for ensuring our customers get the most value from our products.

Key Responsibilities:

  • Partner with new customers throughout the onboarding journey to ensure a smooth and efficient setup.
  • Deliver engaging product demonstrations and training sessions tailored to each customer's specific needs and configurations.
  • Proactively identify customer needs and challenges, offering solutions and best practices based on their environment and configuration.
  • Be a trusted advisor, providing ongoing support and guidance to help customers maximize the value of our HR software.
  • Collaborate with internal teams to address customer inquiries and ensure seamless resolution.
  • Track key customer success metrics and identify opportunities for improvement in the onboarding and customer success processes.
  • Develop and maintain strong relationships with customers, fostering open communication and building long-term partnerships.

Experience and Requirements:

  • 6-8 years of experience in customer success, onboarding, or a related field.
  • Proven experience working with SaaS tools, preferably in HR technology solutions.
  • Preferred - Deep understanding of the employee lifecycle and HR-related domains, such as talent management and performance management.
  • Excellent communication skills, both written and verbal, with the ability to tailor messaging to different audiences.
  • Strong analytical and problem-solving skills, with the ability to identify root causes and propose effective solutions.
  • A passion for customer success and a dedication to building strong relationships.
  • Ability to work independently and manage multiple priorities simultaneously.
  • Proficiency in relevant customer success tools, such as CRM and project management software, is a plus.