Customer Success Advocate

1 day ago


Bengaluru, Karnataka, India BiteSpeed Full time

About BiteSpeed:

">Our Story
- We are a Sequoia-backed SaaS startup building an AI-native Marketing, Support & Sales suite for e-commerce brands.

- Currently working with 2500+ e-commerce brands globally across 50+ countries and fortunate to have raised $5.5M+ along the journey with marquee investors like Sequoia Capital India, Kunal Shah, Gaurav Munjal & more backing us.

We want to keep our customers for life.

The Role
- To achieve this, customer success is probably going to be our most important function and we want to treat it like that.

- Our customer success function has been founder-led, we have a track record of 200+ 5-star reviews (which we openly brag about) and net negative churn.

- Now at a point where we've scaled 10X in the past year and to do that again next year we want to double down on our existing customers.

- This role involves owning customer onboarding and making them true fans of BiteSpeed while also listening to customer feedback to form a pipe of customer insights for our product team.

Your Responsibilities
- Own our customer relationships, make them successful and fans of BiteSpeed.
- Giving customers a delightful onboarding experience and helping them get setup for success.
- Tracking product adoption for our customers, ensuring they are getting maximum value leading to upsells and expansion revenue.

You'll Be A Good Fit If
- You care about delivering a service experience that parallels a Michelin star Italian restaurant.
- You genuinely like helping people and making them successful.
- You have 1+ years of experience in B2B customer onboarding, managing customer success & support at a SaaS startup.

Salary and Location
- Expected CTC: ₹25-35 Lakhs depending on experience.

  • Bengaluru, Karnataka, India SHC Full time

    About SHCSHC is a cutting-edge SaaS platform designed for the fitness industry, empowering businesses to manage operations efficiently and enhance member engagement through our white-labeled Web and Mobile apps.We're looking for a skilled Customer Success Advocate to deliver top-notch support to our clients, ensuring their success with our platform.


  • Bengaluru, Karnataka, India Leadrat Full time

    Key Responsibilities:As a Product Growth Specialist at Leadrat, you will help own the overall relationship with our customer base, which includes: initial onboarding and training, increasing adoption, ensuring retention, and ongoing satisfaction.Act as the customers first point of contact, their advocate and champion, working directly with our product team...


  • Bengaluru, Karnataka, India CloudSEK Full time

    We are seeking a talented and enthusiastic individual to join our team as a Cybersecurity Customer Success Advocate. In this role, you will be responsible for delivering exceptional support to our customers, ensuring their needs are met, and providing them with a seamless experience.As a Cybersecurity Customer Success Advocate, you will be the primary point...


  • Bengaluru, Karnataka, India Nymble Full time

    About NymbleNymble is a pioneering startup that's changing the way we cook at home. Our innovative cooking robots use Artificial Intelligence and Computer Vision to deliver consistently delicious meals.Job SummaryWe're seeking an experienced Customer Success Advocate to lead our Customer Success team and champion customer satisfaction. As a key member of our...


  • Bengaluru, Karnataka, India BiteSpeed Full time

    About Us">We're a rapidly growing SaaS startup backed by top investors, including Sequoia Capital India. Our mission is to revolutionize the way e-commerce brands operate through our AI-native marketing, support, and sales suite.As a Customer Success Advocate, you'll be responsible for owning customer relationships, providing exceptional onboarding...


  • Bengaluru, Karnataka, India SHC Full time

    About SHC (Formerly Smart Health Clubs):SHC is a cutting-edge SaaS platform designed for all fitness businesses, enabling them to manage operations efficiently while enhancing their member engagement and experience through our white labeled Web and Mobile apps.We are seeking a Customer Success Advocate to deliver top-notch support to our clients, ensuring...


  • Bengaluru, Karnataka, India Turbostart Full time

    About TurbostartTurbostart is a catalyst for innovation and growth, empowering startups to reach their full potential. With a presence in India, the Middle East, the US, and Singapore, we offer a unique opportunity for professionals to make a meaningful impact on a global scale.Our mission is to propel early-stage startups into the future by providing...


  • Bengaluru, Karnataka, India New Relic, Inc. Full time

    Senior Customer Advocate Role OverviewWe have an outstanding opportunity for the right individual to join our customer-centric team as a Senior Customer Advocate.About the TeamWe bring together the best of customer success, renewals, and sales methodologies to deliver positive business outcomes for our customers and business. We drive customer retention,...


  • Bengaluru, Karnataka, India SHC Full time

    About SHCSHC is a cutting-edge SaaS platform designed for fitness businesses, enabling efficient operations and enhanced member engagement through white-labeled Web and Mobile apps. Our mission is to empower Fitness Businesses globally by providing exceptional solutions for their specific challenges and unparalleled customer support.We are seeking a highly...


  • Bengaluru, Karnataka, India Oracle Full time

    At Oracle, we're looking for a Strategic Customer Success Advocate to provide exceptional guidance and support to our customers throughout the entire implementation process. Your goal will be to ensure they get the most out of our products and services, maximizing their use of Support Services and driving high levels of satisfaction and revenue growth.We're...


  • Bengaluru, Karnataka, India Quantiphi Full time

    Job Title: Product Success AdvocateAbout Us:At Quantiphi, we empower our customers to achieve their desired outcomes through innovative solutions and expert support. Our team is passionate about delivering exceptional customer experiences that drive long-term success.Salary Range: ₹1,200,000 - ₹1,800,000 per annum (based on experience)Job Description:We...


  • Bengaluru, Karnataka, India New Relic, Inc. Full time

    OverviewNew Relic, Inc. is a leading provider of observability and performance monitoring solutions. As a Customer Advocate Lead, you will play a crucial role in driving customer success and retention.

  • SaaS Customer Advocate

    24 hours ago


    Bengaluru, Karnataka, India BiteSpeed Full time

    Are you passionate about delivering exceptional customer experiences? Do you have a genuine interest in conversations with people from different backgrounds?If yes, we'd love to hear from you! As a Customer Success Advocate, you'll be the face of our company, building strong relationships with customers, and helping them achieve their goals.With a strong...


  • Bengaluru, Karnataka, India SHC Full time

    About SHC (Formerly Smart Health Clubs)SHC is a pioneering SaaS platform that empowers fitness businesses worldwide with cutting-edge solutions for efficient operations, enhanced member engagement, and unparalleled customer support.We are seeking a Customer Success Partner to join our team and deliver exceptional support to our clients, ensuring their...


  • Bengaluru, Karnataka, India SHC Full time

    About SHCSHC is a cutting-edge SaaS platform that empowers fitness businesses to manage operations efficiently and enhance member engagement through white-labeled Web and Mobile apps.Job SummaryWe are seeking a skilled Customer Success Partner to deliver top-notch support to our clients, ensuring their success with our platform.Key Responsibilities:Gain...


  • Bengaluru, Karnataka, India Bolster Legal Full time

    About the RoleWe are seeking a highly skilled Customer Experience Advocate to join our team at Bolster Legal.As a Customer Experience Advocate, you will be responsible for providing exceptional customer support and service to our clients.This is a full-time position based in Bangalore Urban, Karnataka, India.


  • Bengaluru, Karnataka, India SHC Full time

    About SHC: A Pioneer in SaaS SolutionsWe are a cutting-edge software company that empowers fitness businesses globally with our innovative platform. Our mission is to deliver exceptional solutions and unparalleled customer support.Role Overview:Key ResponsibilitiesGaining in-depth knowledge of the SHC platform and its features to provide prompt and effective...


  • Bengaluru, Karnataka, India DBSync Full time

    The ideal candidate will have a passion for technology and a strong desire to work in an entrepreneurial environment. As a Customer Success Manager at DBSync, you will be responsible for managing a portfolio of customers and building long-term relationships with them.This is an excellent opportunity to join a leading provider of data integration and data...


  • Bengaluru, Karnataka, India WebEngage Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at WebEngage. This is an exciting opportunity to work with a dynamic company that aims to redefine the future of Marketing Automation.Job DescriptionThe primary responsibility of this role will be to ensure the success of our SMB clients by serving as their primary point...


  • Bengaluru, Karnataka, India Nymble Full time

    Nymble CS Lead OpportunityWe are seeking a Customer Success Lead to build the foundations of our Customer Success vertical and be the champion advocate of the customer internally in the organization.About NymbleNymble builds cooking robots that live inside your kitchen and cook food for you completely autonomously. Our robots use Artificial Intelligence...