Customer Success Advocate
1 day ago
About BiteSpeed:
">Our Story- We are a Sequoia-backed SaaS startup building an AI-native Marketing, Support & Sales suite for e-commerce brands.
- Currently working with 2500+ e-commerce brands globally across 50+ countries and fortunate to have raised $5.5M+ along the journey with marquee investors like Sequoia Capital India, Kunal Shah, Gaurav Munjal & more backing us.
We want to keep our customers for life.
The Role- To achieve this, customer success is probably going to be our most important function and we want to treat it like that.
- Our customer success function has been founder-led, we have a track record of 200+ 5-star reviews (which we openly brag about) and net negative churn.
- Now at a point where we've scaled 10X in the past year and to do that again next year we want to double down on our existing customers.
- This role involves owning customer onboarding and making them true fans of BiteSpeed while also listening to customer feedback to form a pipe of customer insights for our product team.
Your Responsibilities
- Own our customer relationships, make them successful and fans of BiteSpeed.
- Giving customers a delightful onboarding experience and helping them get setup for success.
- Tracking product adoption for our customers, ensuring they are getting maximum value leading to upsells and expansion revenue.
You'll Be A Good Fit If
- You care about delivering a service experience that parallels a Michelin star Italian restaurant.
- You genuinely like helping people and making them successful.
- You have 1+ years of experience in B2B customer onboarding, managing customer success & support at a SaaS startup.
Salary and Location
- Expected CTC: ₹25-35 Lakhs depending on experience.
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