Customer Success Director
2 weeks ago
We are seeking a Customer Success Lead to build the foundations of our Customer Success vertical and be the champion advocate of the customer internally in the organization.
About NymbleNymble builds cooking robots that live inside your kitchen and cook food for you completely autonomously. Our robots use Artificial Intelligence enabled Computer Vision to consistently and reliably cook the best food for our users. See it in action.
Nymble is a fast-growing Series-A funded startup backed by Tier-1 VCs, including Accel Partners and Waterbridge Ventures.
Job Description- Lead the Customer Success team with the end objective of achieving high customer satisfaction.
- Set up and scale the Support and Success team from human resources, SOPs, tools and process standpoint.
- Leverage great customer experience into building an early community of product evangelists.
- Meaningfully shape our future product: As you engage with customers, you'll gain insights to help us serve them better — and work with Product to inform what we do next.
An ideal candidate has the following attributes:
- Highest amount of empathy for a customer to ensure their success.
- At least 1-2 years of experience as in a Lead/Manager position.
- Willingness to have a large time overlap with US Time Zone.
- Ownership mindset and high agency to take a proactive role in building and maintaining strong customer relationships.
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