Customer Success Advocate

6 days ago


Bengaluru, Karnataka, India SHC Full time
About SHC (Formerly Smart Health Clubs)

SHC is a pioneering SaaS platform that empowers fitness businesses worldwide with cutting-edge solutions for efficient operations, enhanced member engagement, and unparalleled customer support.

We are seeking a Customer Success Partner to join our team and deliver exceptional support to our clients, ensuring their success with our platform.

Key Responsibilities
  1. Product Expertise & Tech Support:

Gain an in-depth understanding of the SHC platform and its features. Provide prompt and effective responses to a wide range of technical support queries. Assess when a text response is insufficient and proactively schedule calls for issue resolution.

Client Support and Training Excellence
  • Uphold SHC's high standard of customer support by resolving queries efficiently and maintaining strong client relationships.
  • Train clients on the SHC software with a high level of proficiency.
  • Maintain a level of proactiveness with the ability to go out of your way to ensure that the product always fits well into a client's requirements.
Client Onboarding and Launch
  • Independently manage and execute SHC's onboarding process.
  • Customize SHC's detailed onboarding process to launch a customer with high-level project management skills.
  • Delve high-quality training sessions for clients and their other staff members.
  • Facilitate the seamless launch of SHC's white-label web and mobile applications.
Process Evolution and Improvement
  • Monitor and adapt to changing customer patterns.
  • Enhance tech support and onboarding processes to meet evolving client needs.
Estimated Salary: ₹600,000 - ₹800,000 per annum (dependent on experience)

As a remote position, you will have the flexibility to work from anywhere in India while being part of a dynamic and innovative environment. If you are passionate about delivering top-notch support and thrive in a fast-paced technology-driven environment, we encourage you to explore this opportunity further.



  • Bengaluru, Karnataka, India Leadrat Full time

    Key Responsibilities:As a Product Growth Specialist at Leadrat, you will help own the overall relationship with our customer base, which includes: initial onboarding and training, increasing adoption, ensuring retention, and ongoing satisfaction.Act as the customers first point of contact, their advocate and champion, working directly with our product team...


  • Bengaluru, Karnataka, India Nymble Full time

    About NymbleNymble is a pioneering startup that's changing the way we cook at home. Our innovative cooking robots use Artificial Intelligence and Computer Vision to deliver consistently delicious meals.Job SummaryWe're seeking an experienced Customer Success Advocate to lead our Customer Success team and champion customer satisfaction. As a key member of our...


  • Bengaluru, Karnataka, India CloudSEK Full time

    We are seeking a talented and enthusiastic individual to join our team as a Cybersecurity Customer Success Advocate. In this role, you will be responsible for delivering exceptional support to our customers, ensuring their needs are met, and providing them with a seamless experience.As a Cybersecurity Customer Success Advocate, you will be the primary point...


  • Bengaluru, Karnataka, India SHC Full time

    About SHC (Formerly Smart Health Clubs):SHC is a cutting-edge SaaS platform designed for all fitness businesses, enabling them to manage operations efficiently while enhancing their member engagement and experience through our white labeled Web and Mobile apps.We are seeking a Customer Success Advocate to deliver top-notch support to our clients, ensuring...


  • Bengaluru, Karnataka, India Turbostart Full time

    About TurbostartTurbostart is a catalyst for innovation and growth, empowering startups to reach their full potential. With a presence in India, the Middle East, the US, and Singapore, we offer a unique opportunity for professionals to make a meaningful impact on a global scale.Our mission is to propel early-stage startups into the future by providing...


  • Bengaluru, Karnataka, India New Relic, Inc. Full time

    Senior Customer Advocate Role OverviewWe have an outstanding opportunity for the right individual to join our customer-centric team as a Senior Customer Advocate.About the TeamWe bring together the best of customer success, renewals, and sales methodologies to deliver positive business outcomes for our customers and business. We drive customer retention,...


  • Bengaluru, Karnataka, India SHC Full time

    About SHCSHC is a cutting-edge SaaS platform designed for fitness businesses, enabling efficient operations and enhanced member engagement through white-labeled Web and Mobile apps. Our mission is to empower Fitness Businesses globally by providing exceptional solutions for their specific challenges and unparalleled customer support.We are seeking a highly...


  • Bengaluru, Karnataka, India Oracle Full time

    At Oracle, we're looking for a Strategic Customer Success Advocate to provide exceptional guidance and support to our customers throughout the entire implementation process. Your goal will be to ensure they get the most out of our products and services, maximizing their use of Support Services and driving high levels of satisfaction and revenue growth.We're...


  • Bengaluru, Karnataka, India Quantiphi Full time

    Job Title: Product Success AdvocateAbout Us:At Quantiphi, we empower our customers to achieve their desired outcomes through innovative solutions and expert support. Our team is passionate about delivering exceptional customer experiences that drive long-term success.Salary Range: ₹1,200,000 - ₹1,800,000 per annum (based on experience)Job Description:We...


  • Bengaluru, Karnataka, India New Relic, Inc. Full time

    OverviewNew Relic, Inc. is a leading provider of observability and performance monitoring solutions. As a Customer Advocate Lead, you will play a crucial role in driving customer success and retention.


  • Bengaluru, Karnataka, India SHC Full time

    About SHCSHC is a cutting-edge SaaS platform that empowers fitness businesses to manage operations efficiently and enhance member engagement through white-labeled Web and Mobile apps.Job SummaryWe are seeking a skilled Customer Success Partner to deliver top-notch support to our clients, ensuring their success with our platform.Key Responsibilities:Gain...


  • Bengaluru, Karnataka, India Bolster Legal Full time

    About the RoleWe are seeking a highly skilled Customer Experience Advocate to join our team at Bolster Legal.As a Customer Experience Advocate, you will be responsible for providing exceptional customer support and service to our clients.This is a full-time position based in Bangalore Urban, Karnataka, India.


  • Bengaluru, Karnataka, India DBSync Full time

    The ideal candidate will have a passion for technology and a strong desire to work in an entrepreneurial environment. As a Customer Success Manager at DBSync, you will be responsible for managing a portfolio of customers and building long-term relationships with them.This is an excellent opportunity to join a leading provider of data integration and data...


  • Bengaluru, Karnataka, India WebEngage Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at WebEngage. This is an exciting opportunity to work with a dynamic company that aims to redefine the future of Marketing Automation.Job DescriptionThe primary responsibility of this role will be to ensure the success of our SMB clients by serving as their primary point...


  • Bengaluru, Karnataka, India FICO Full time

    The OpportunityWe are seeking a skilled Global Technical Support Expert to join our team at FICO. In this role, you will provide remote technical support to internal and external clients globally for both hosted and on-premise solutions by supporting our diverse product portfolio.What You'll ContributeProduct/Customer support for global clients.Manage the...


  • Bengaluru, Karnataka, India Quest For Success Full time

    **Quest for Success: A Leader in Education Excellence**We are a renowned SAT and AP training institute in India, committed to delivering exceptional results. With a proven track record of success, we empower students to achieve their academic goals through comprehensive preparation programs.**About the Role:**We are seeking a highly skilled CUSTOMER SUCCESS...


  • Bengaluru, Karnataka, India Whatfix Full time

    About This RoleWe're looking for a seasoned professional to join our team as a Customer Marketing Manager at Whatfix. As a key member of our customer success team, you'll be responsible for cultivating and activating customer advocates to share their success stories with the Whatfix brand.Key ResponsibilitiesDrive customer marketing programs across multiple...


  • Bengaluru, Karnataka, India Amazon Web Services India Private Limited Full time

    About Amazon Web Services India Private LimitedAmazon Web Services (AWS) is a global leader in cloud computing, empowering businesses and developers to innovate and succeed. As a Cloud Technical Advocate at AWS, you will be part of a team that drives customer success and adoption of our cutting-edge cloud technologies.


  • Bengaluru, Karnataka, India CloudSEK Full time

    Position Overview:The Cybersecurity Customer Success Director will lead a team of customer success managers (CSM), ensuring that our clients achieve their desired outcomes and realize the full value of our solutions and services.Key Responsibilities:- Develop and implement customer success strategies that drive engagement, satisfaction, and retention for our...


  • Bengaluru, Karnataka, India WELLS FARGO BANK Full time

    About the RoleWells Fargo is seeking a skilled Financial Services Advocate to support internal and external customers with inquiries and complaints regarding financial products and services.This role requires excellent communication and problem-solving skills, as you will interact with customers to respond to their concerns and determine appropriate course...