Customer Success Associate
1 day ago
A dynamic opportunity awaits a skilled professional to join our team at Tricog Health as a Customer Success Executive. This role plays a crucial part in ensuring the success of our clients by delivering top-notch service, guidance, and support.
About Tricog HealthAt Tricog Health, we strive to revolutionize cardiovascular disease management using cutting-edge technology. Our mission is to reduce mortality rates related to heart diseases by providing quick, accurate, and affordable diagnosis. We collaborate with a talented team of experts from various fields, including hardware, algorithms, software, and medical expertise, to tackle this pressing issue.
Our founding team consists of Dr.Charit Bhograj, Dr.Zainul Charbiwala, Udayan Dasgupta, and Abhinav Gujjar, who bring their expertise in cardiology, electrical engineering, algorithms, and software development respectively. To learn more about us, please check out our introductory video on YouTube.
Role OverviewAs a Customer Success Intern, you will work closely with the Customer Success Manager to track and monitor customer health and satisfaction. Your primary responsibilities will include:
- Maintaining a good relationship with customers and identifying potential issues before they escalate.
- Working with the accounts team to ensure timely payments.
- Developing and executing marketing strategies to cement customer relationships and increase revenue.
To excel in this role, you should possess strong interpersonal and communication skills, both written and verbal. A customer-oriented mindset with a passion for delivering excellent service is essential. Proficiency in Google Suite or Microsoft Office Suite, along with familiarity with CRM tools like Salesforce or HubSpot, is a plus. A positive attitude, eagerness to learn, and a team player mentality are also required.
Salary InformationWe offer a competitive salary range of $40,000 - $60,000 per annum, depending on experience and qualifications.
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