Customer Success Associate
2 weeks ago
We are seeking a highly motivated and results-driven Customer Success Associate to join our rapidly growing ecosystem at Turbostart. This is an exceptional opportunity to make a meaningful impact on both our customers' success and the company's growth.
In this role, you will be responsible for driving customer adoption, retention, and satisfaction across our global customer base. You will work closely with our cross-functional teams, including engineering, product management, sales, services, and support, to ensure seamless customer experiences and exceed business goals.
Key Responsibilities:
• Develop and execute strategic initiatives to improve customer onboarding, retention, and engagement
• Drive customer enablement efforts to enhance customer satisfaction (CSAT) and platform adoption
• Serve as the Voice of the Customer, advocating for customer needs within the organization
• Provide customer feedback to shape product development and identify gaps in the platform
• Ensure customers experience continuous and uninterrupted use of the Kenverse platform by addressing issues promptly and efficiently
• Collaborate with cross-functional teams to solve customer problems, foster loyalty, and drive global success
About You:
We are looking for a talented and driven individual who is passionate about delivering exceptional customer outcomes. To succeed in this role, you will need:
• 1-2 years of experience in a related field, preferably in SaaS or fast-growing tech companies
• Good understanding of MS Excel and API architecture
• Strong organizational and time management skills, with experience working across globally distributed teams in various time zones
• Excellent interpersonal skills with experience building strong internal and external relationships
• Ability to diplomatically resolve conflicts and maintain poise under pressure
• Positive and motivated approach to solving customer challenges, whether large or small
What We Offer:
Turbostart offers a collaborative and supportive environment where innovation and passion are valued. As a Customer Success Associate, you will have the opportunity to make a real impact on both our customers' success and the company's growth. We offer a competitive salary of ₹8,00,000 - ₹10,00,000 per annum, depending on your experience and qualifications.
Join Our Team:
We are excited to welcome talented individuals like you to our team. If you are passionate about delivering exceptional customer outcomes and want to grow with us, please apply for this role.
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