Customer Success Team Member

3 weeks ago


Bengaluru, Karnataka, India Crio Full time

About Crio

Crio is a high growth startup that offers career transformation programs for individuals.

Salary: 8.5 lakhs - 12 lakhs per annum

Job Description:

We are looking for a Customer Success Associate to join our team. As a Customer Success Associate, you will be responsible for helping our learners navigate their career transformation journey with Crio programs.

Required Skills and Qualifications:

  • Strong written and verbal communication skills
  • Highly empathetic attitude towards users and genuinely want to help people grow
  • Lovely to help people achieve their goals
  • Active listening skills and are genuinely curious about how things work, or why they don't
  • An ability to test new processes and make quick decisions in a fast-paced environment
  • Proactive, disciplined, organized, and resilient
  • Eager to learn new things and willing to ask for/receive feedback
  • Ability to manage your work in an organized way and report progress
  • Strong execution rigor and detail orientation

Benefits:

  • Comfortable working environment with a team of like-minded individuals
  • Opportunity to learn and grow with the company
  • 6 day working week

What You Will Do:

  • Understand Crio products and services deeply
  • Understand learner's profile, aspirations, and constraints if any deeply
  • On daily/weekly level, understand user progress, challenges of a user with data and interactions through call/WhatsApp/Slack
  • Actively monitor progress/feedback data and engage with users to drive progress and good experience
  • Be a coach and a good motivator for these learners to ensure they are progressing in their respective tracks, ensure they are completing their tasks
  • Keep track and record of all the learner queries and your interactions in our internal databases in a comprehensible way
  • Proactively understand user challenges and problem solve it with help of all internal teams through the process & product changes

Location: Bangalore



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