Customer Success Team Member
3 weeks ago
About Crio
Crio is a high growth startup that offers career transformation programs for individuals.
Salary: 8.5 lakhs - 12 lakhs per annum
Job Description:
We are looking for a Customer Success Associate to join our team. As a Customer Success Associate, you will be responsible for helping our learners navigate their career transformation journey with Crio programs.
Required Skills and Qualifications:
- Strong written and verbal communication skills
- Highly empathetic attitude towards users and genuinely want to help people grow
- Lovely to help people achieve their goals
- Active listening skills and are genuinely curious about how things work, or why they don't
- An ability to test new processes and make quick decisions in a fast-paced environment
- Proactive, disciplined, organized, and resilient
- Eager to learn new things and willing to ask for/receive feedback
- Ability to manage your work in an organized way and report progress
- Strong execution rigor and detail orientation
Benefits:
- Comfortable working environment with a team of like-minded individuals
- Opportunity to learn and grow with the company
- 6 day working week
What You Will Do:
- Understand Crio products and services deeply
- Understand learner's profile, aspirations, and constraints if any deeply
- On daily/weekly level, understand user progress, challenges of a user with data and interactions through call/WhatsApp/Slack
- Actively monitor progress/feedback data and engage with users to drive progress and good experience
- Be a coach and a good motivator for these learners to ensure they are progressing in their respective tracks, ensure they are completing their tasks
- Keep track and record of all the learner queries and your interactions in our internal databases in a comprehensible way
- Proactively understand user challenges and problem solve it with help of all internal teams through the process & product changes
Location: Bangalore
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