Customer Success Manager
2 weeks ago
We are seeking a highly skilled Customer Success Manager to join our team at New Relic, Inc. in Bangalore, India.
The estimated salary for this role is ₹18,00,000 - ₹24,00,000 per year.
About the RoleAs a key member of our customer-centric team, you will be responsible for driving retention, increasing adoption, delivering expansion, and improving customer relationships.
- Drive Retention: Secure renewals & mitigate churn for both serve self and subscription customers
- Increase Adoption: Support customer onboarding and account health checks, facilitate customer education and enablement
- Deliver Expansion: Growing revenue at renewal time & throughout the customer lifecycle as well as increase CRR (consumption run rate) for PAYG (Pay as you go) Customers
- Improve Customer Relationships: Engage with accounts at key moments in the customer journey & be their voice within New Relic
To succeed in this role, you will require:
- 3 - 5+ years of Customer facing sales, renewals or customer success role in the SaaS industry - Bonus - prior quota carrying role
- Building, analyzing, and interpreting datasets
- Interacting with internal and customer teams at various levels of technical and non-technical depth
- Identifying key goals and steering customers with value-based discussions
- Using and learning new software - Bonus - experience with G Suite, Salesforce (Sales Cloud, Service Cloud, etc.), Groove, Periscope, etc.
- Bonus points if you have background in observability/performance monitoring/DevOps/consumption-based platforms
- Contributed to building a scale CS function
- Project Management Experience - Bonus - PMP qualification
New Relic, Inc. is committed to fostering a diverse, welcoming, and inclusive environment where everyone feels comfortable bringing their best selves to work every day.
We celebrate our talented Relics' different backgrounds and abilities and recognize the different paths they took to reach us – including non-traditional ones.
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