Customer Success Manager
1 month ago
About ToolJet
ToolJet is a pioneering low-code platform for building and deploying custom internal tools. Our team of 50 members works from various regions of India, driven by a passion for innovation.
We've secured funding from esteemed investors like Microsoft's M12, Nexus Venture Partners, January Capital & Ratio Ventures, empowering us to shape the future of internal tool development.
Key Responsibilities:
- Take ownership of your customer portfolio, making key decisions to drive effective customer outcomes through the customer journey (Onboarding → Adoption → Retention → Advocacy).
- Develop and maintain strong relationships with our Global Enterprise Customers, focusing on customer retention and growth within the global customer success portfolio.
- Communicate effectively with internal and external senior-level management to understand customer needs, maximize retention and growth, and share valuable insights.
- Prepare comprehensive documentation and visuals to demonstrate campaign performance, analyzing trends to identify areas for improvement.
- Proactively identify opportunities for expansion and engage with customers for up-sell/cross-sell initiatives.
Requirements:
- At least 2 years of experience in a customer-facing role, such as Customer Success, Account Management, or Sales.
- Proven experience working in B2B SaaS with customers.
- Excellent written and verbal business communication skills.
- Comfortable working in US time zones.
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