Customer Success Manager
4 days ago
We are seeking a skilled Customer Success Manager to join our team at Twixor. As a key member of our customer success team, you will be responsible for driving customer growth and delivering successful outcomes on our next-generation platforms.
Key Responsibilities:
- Establish a trusted advisor relationship with customer stakeholders and own the value roadmap for the customer.
- Set the groundwork for our customer's successful journey by collaborating on on-boarding, product implementations, and adoption plans.
- Be the voice of the customer and provide continuous feedback and new feature requests to our product engineering and internal teams.
- Use data and best practices to drive the usage and adoption of the Twixor platform.
- Build a strong referenceable customer base, with ownership for maintaining customer satisfaction, and retention with the accounts in the portfolio.
- Build and maintain essential technical knowledge of the product, and guide the customer through the most relevant features and functionalities for their specific business needs.
- Collaborate with the Sales and Solutions, and help provide reference to new opportunities where applicable.
- Collaborate with internal teams and customers to define critical goals, and KPIs that will lead to value delivery.
- Uncover and manage customer risk that are related to customer outcomes, renewals or customer satisfaction.
- Document all pertinent customer information and conversations into our CRM database.
- Meet or exceed KPIs.
Requirements:
- 3+Years of customer success roles with B2B enterprise software SaaS.
- Bachelors Degree or equivalent preferred.
- Proficient in driving solution and use case development with clients.
- Comfortable with technology, giving product new feature demos.
- Desire to innovate and strong attention to detail.
- Ability to communicate clearly and professionally, in writing and orally.
- Experience working with cross-functional teams.
- Understanding of customer success metrics.
- Nice to Have: prior experience working with growth stage companies in B2B SaaS / Messaging.
- Nice to Have: exposure to low-code technology platforms, in industries like Banking, Healthcare, Retail and others.
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