Customer Success Manager

4 weeks ago


Bengaluru, Karnataka, India Appknox Full time
About the Role

We are seeking a highly motivated and results-driven Customer Success Manager to join our team at Appknox. As a key member of our customer-facing team, you will be responsible for driving customer retention, expansion, and satisfaction.

Key Responsibilities:
  • Develop and implement customer success strategies to achieve business objectives.
  • Build and maintain strong relationships with key customers to ensure high levels of satisfaction and loyalty.
  • Work closely with cross-functional teams to identify and capitalize on upsell and cross-sell opportunities.
  • Monitor and analyze customer health to identify potential issues and develop proactive solutions.
  • Collaborate with sales teams to drive new business growth and expansion.
  • Develop and maintain a deep understanding of our products and services to effectively communicate their value to customers.
Requirements:
  • 5+ years of experience in customer-facing roles, with a proven track record of driving customer success and growth.
  • Experience working with large enterprise customers and complex multi-stakeholder accounts.
  • Strong business acumen and ability to influence through persuasion, negotiation, and consensus building.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
  • Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.
What We Offer:
  • A competitive salary and bonus structure.
  • Equity in the company.
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
About Appknox

Appknox is a leading provider of mobile application security solutions. We are committed to helping businesses and developers secure their mobile applications and protect their users. We are a team of passionate and dedicated individuals who are passionate about delivering exceptional customer experiences.



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