Customer Success Manager Lead

3 days ago


Bengaluru, Karnataka, India Kapture CX Full time

About Kapture CX

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We are a leading SaaS company specializing in customer support automation platforms. Our solutions cater to clients across the globe, with a strong presence in industries such as retail, travel, BFSI, consumer durables, and energy.

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Job Title: Customer Success Manager

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Salary: $120,000 - $180,000 per year

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Location: Bangalore, Onsite

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Role Overview

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We are seeking an experienced Customer Success Manager to oversee relationships with enterprise clients, ensuring their success, satisfaction, and retention. As a trusted advisor, you will understand client needs, drive adoption of our solutions, and deliver measurable business outcomes.

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Responsibilities

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  • Account Management: Own the relationship with enterprise customers, aligning our solutions to meet their needs.">
  • Onboarding & Implementation: Guide clients through the onboarding process, ensuring smooth implementation and adoption of our solutions.">
  • Client Success Planning: Develop and execute success plans that map out strategies for achieving client objectives and maximizing ROI.">
  • Performance Monitoring: Regularly analyze and report on key performance indicators (KPIs) for client success and identify opportunities for improvement.">
  • Renewals & Expansion: Drive contract renewals and identify upsell/cross-sell opportunities by showcasing the value of our offerings.">
  • Proactive Engagement: Conduct regular check-ins, business reviews, and strategy sessions with clients to ensure satisfaction and alignment.">
  • Issue Resolution: Act as the main point of contact for client concerns, collaborating with internal teams to ensure timely resolution of issues.">
  • Advocacy & Feedback: Act as the voice of the customer internally, providing insights and feedback to product, sales, and support teams to enhance the customer experience.">
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    • Requirements:">
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      • 7-14 years of experience in customer success, account management, or a related role, preferably managing enterprise accounts.">
      • Strong communication, interpersonal, and presentation skills.">
      • Ability to analyze data and metrics to drive decision-making.">
      • Proven ability to manage multiple accounts and priorities effectively.">
      • Familiarity with SaaS platforms, CRM systems, and enterprise software solutions.">
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About You

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You are a results-driven professional with a passion for delivering exceptional customer experiences. You have a proven track record of success in customer-facing roles and are comfortable working in a dynamic, fast-paced environment.

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What We Offer

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We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply.



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